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NetSuite Returns

Your customers can self-generate return labels for all your NetSuite orders, regardless if they were placed online or in-store.

Your customer experience will set you apart from your competitors.

Shopping online is simple, your NetSuite returns should be the same!

 

Make your return process enjoyable so you won’t lose your clients – it costs 9X more to attract new customers.

 

WeSupply can help you improve your Return Experience while also saving time on all your NetSuite Returns. We will instantly identify when a return is refunded in NetSuite and update the frontend status, as well as immediately notify the customer about their refund.

Save time with Smart Return Rules

Smart Return Rules, allows you to personalize your eCommerce return policy on a category, attribute, or item basis.

We can help you fight customers who are abusing your return policy by instantly blocking them or by submitting all those returns for manual approval.

No matter how complicated return policy is we can help you handle any request.

Notify your customers at every step of the return process.

Notify your clients before they contact you!

 

“Where is my refund?” is as popular as “Where is my order?”

 

Inform your customers when a return arrives to your warehouse, and the same applies when a refund is issued. This will save your customer support team a lot of time.

Buy Online Return in Store.

In-store returns allow you to increase sales and foot traffic to your shop. In-store returns provide a significant competitive advantage over internet-only competitors, with more than 60% of customers being more likely to buy if they can return to a physical store.

 

Reduce the friction by providing the following:

 

• List all locations where you can return items. It eliminates any uncertainty, saves time, and reduces customer service phone calls.

 

• Pre-approve returns. This eliminates any store level hassles – simply walk in, hand over your items, and receive your cash back. There’s never been a better return process!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system . 

 

 

The WeSupply x NetSuite integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using NetSuite then integrating with us is simple – feel free to reach out to us and we can work together further!