• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Netsuite Returns & RMA Solution

Looking for a Netsuite Returns & RMA solution? We’re here to help with self-service returns, intelligent dispositions, and much more!

WeSupply Self Service Returns

Your customer experience will set you apart from your competitors.

Shopping online is simple, your NetSuite returns should be the same!

 

Make your return process enjoyable so you won’t lose your clients – it costs 9X more to attract new customers.

 

WeSupply can help you improve your Return Experience while also saving time on all your NetSuite Returns. We will instantly identify when a return is refunded in NetSuite and update the frontend status, as well as immediately notify the customer about their refund.

Save time with Smart Return Rules for NetSuite Orders

Smart Return Rules, allows you to personalize your eCommerce return policy on a category, attribute, or item basis.

 

We can help you fight customers who are abusing your return policy by instantly blocking them or by submitting all those returns for manual approval.

 

No matter how complicated the return policy is we can help you handle any request.

Notify your customers at every step of the return process.

Notify your clients before they contact you!

 

“Where is my refund?” is as popular as “Where is my order?”

 

Inform your customers when a return arrives at your warehouse, and the same applies when a refund is issued.

 

This will save your customer support team a lot of time.

Buy Online Return in Store.

In-store returns allow you to increase sales and foot traffic to your shop. In-store returns provide a significant competitive advantage over internet-only competitors, with more than 60% of customers being more likely to buy if they can return to a physical store.

 

List all locations where you can return items. It eliminates any uncertainty, saves time, and reduces customer service phone calls.

 

Pre-approve returns. This eliminates any store-level hassles – simply walk in, hand over your items, and receive your cashback. There’s never been a better return process!

 

  • Increase Sales and Foot Traffic
  • Eliminate Uncertainty and Save Time
  • Reduce Customer Service Phone Calls
  • Pre-approved Returns = No More Hassle

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x NetSuite integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Netsuite then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions