• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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BigCommerce Integration - Order Tracking, Returns & Store Pickup

We integrate with BigCommerce to help you manage all orders and returns in one place!

 

Provide Post-Purchase tracking, Self-Service Returns, and an omnichannel order view to streamline In-Store Pickup and Curbside.

BigCommerce Integration WeSupply

BigCommerce Order Tracking

WeSupply seamlessly handles all split shipments that happen in BigCommerce. 

 

We pull all courier information into the view order and branded tracking page.

 

Save Precious Time: No more tracking down multiple couriers and trying to consolidate shipping information. WeSupply takes care of all of that for you.


Keep Customers Informed: All updates and tracking information are conveniently located in one place, your customers will always know where their order is.


Branded Tracking Page: Make sure your customers see your branding every step of the way, they’ll appreciate the extra attention.

WeSupply Branded Tracking Page
WeSupply Delivery Notification

BigCommerce Delivery Notifications Solution

WeSupply keeps your consumers in the loop by automatically notifying them of their order status, no matter where it is in the shipping process.


You can rest assured that your customers will know when to expect their products and what’s inside each package, thanks to our product identification system.


Automated notifications make for satisfied and informed consumers, ensuring good customer relations for your business.


Our service is reliable and easy to use, perfect for busy customers who want to effortlessly keep track of their shipments.

BigCommerce Returns & RMA

WeSupply x BigCommerce integration lets customers return their purchases through a simple Self-Service Return center, with auto-generated return labels.

 

You’ll be able to:

 

  • Improve the customer experience by allowing them to return products through a self-service center
  • Eliminate the need for your team to juggle between multiple systems and click a bunch of buttons to issue refunds
  • Reduce the time it takes to process refunds & issue partial refunds to protect your business
WeSupply Self Service Returns
WeSupply InStore Curbside

BigCommerce In-Store and Curbside Pickup

Out-of-box BigCommerce Pickup Integration— no additional tools are needed, simply enable In-Store and Curbside Pickup with just one click.

 

Let customers check in easily the moment they arrive for curbside pickup, and notify your store automatically.

 

No more waiting in line or calling the store to explain how to be located. Our solution provides a seamless, check-in experience that is simple and enjoyable, resulting in greater customer enjoyment.

Estimated Delivery Dates Solution For BigCommerce

Increase conversion by displaying accurate delivery and pick-up information on the Product Page, Cart, and Checkout.

 

Eliminate the uncertainty and boost conversion by providing accurate delivery estimates.

 

Reduce shipping anxiety and set customer expectations from the start.

 

Display delivery and pick-up information on the product page for increased conversion, and boost your online sales with accurate, real-time delivery estimates.

WeSupply Estimate Delivery Date

One place for all BigCommerce
In-Store and Online Orders

Centralize all your Online as well as POS orders in one place to offer a seamless unified experience for your customers regardless of where they make the purchase.

 

Easily enable existing flows for:

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Let customers easily find your physical locations with our Store Locator page.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x BigCommerce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, and stalled shipments;

  • Access to various integrations with helpdesk, marketing, and personalization tools;

  • Encourage self-service returns to create a truly seamless customer experience from start to end;
  • Offer instant access to all store information, from open hours to store reviews with Store Locator;
  • Provide multiple shipping and pickup options like in-store and curbside pickup.

We are more than a platform, we are your partner!

If you’re already using BigCommerce, then integrating with us is simple – feel free to reach out to us and we can work together further!

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