• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Magento Commerce Order Notifications Solution

Use our Magento Order Notifications solution to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

WeSupply London Drugs Proactive Email Notifications

WeSupply helps you send out email & SMS notifications for

Order

Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed


Shipment

Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery
Delivered
Exception/Delays

Returns

Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded

Store Pickup & Curbside

E-Receipts
Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill

WeSupply Delivery Notification

Proactive Notification for High Volume Shipments

WeSupply notifies the consumer as soon as you submit a shipment in Magento. 

 

Our notifications are outperforming any marketing email since the customer is expecting order and delivery updates. 

 

With an open rate of 66% and a CTR of 21%, this is an excellent chance to re-engage with your consumers by offering interesting marketing content or upselling appropriate items.

Magento Backorder and Custom Pre-Shipment Status Notification

If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, implementing WeSupply, you will be able to send personalized notifications to your consumers based on the customer order status or customer product fields from Magento.

 

You can drastically cut down customer support requests by automatically sending them SMS or email notifications.

WeSupply Custom Order Status

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!

 

Help your support team by providing them real-time order and shipment status lookup.

 

With WeSupply you will be able to discover all of your orders and shipments that are:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Simply choose all affected orders and shipments, and send a bulk custom update.

Magento curbside and in-store pickup notifications

By integrating our solution, you can automatically notify your customers that their orders are ready for pickup by sending them an email or SMS.

 

Additionally, you may enable the check-in process, in which the customer will be able to inform your store when they are on their way and when they have arrived.

 

You may send automated reminders if a customer does not pick up the order after a few days.

 

Work instantly with Magento Multi-Source inventory – enable everything with a click of a button – no additional integration is required.

WeSupply integrations

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

The WeSupply x Magento integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Magento then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions