• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Magento Integration - Order Tracking, Returns & Store Pickup

We developed a deep integration with Magento and constantly updated to the latest version of Magento – Go Live in 1 day.

 

Provide Post-Purchase tracking, Self-Service Returns and an onmichannel order view to streamline In-Store Pickup and Curbside

magento integration order tracking BOPIS returns

Magento Order Tracking

WeSupply seamlessly handles all split shipments that happen in Magento. 

 

We pull all courier information into the view order and branded tracking page.

WeSupply Branded Tracking Page
WeSupply Delivery Notification

Magento Commerce
Shipment Notifications

When an order is shipped, in transit, out for delivery, delayed and delivered, WeSupply will automatically send notifications to the customer.

 

WeSupply will identify which product is associated with each shipment and will notify the customer proactively.

 

Your consumers will always know when your products are coming and what each package contains.

Magento Returns

WeSupply’s connection also enables clients to return their Magento purchases through a simple Self-Service Return center, which allows consumers to self-generate returns and return labels.

 

Your team will also have the option to stick to their existing return processing system as WeSupply intelligently identifies products that are refunded in Magento and automatically updates the return request and notifies the customer about the latest status of their return.

 

Or if you are looking to improve the backend return process because your support team needs to hop between multiple systems and click 15 buttons to issue a refund. WeSupply also offers a streamlined backend system that even generates automatically a credit memo in Magento and issues a refund with one click of a button.

WeSupply Self Service Returns
WeSupply InStore Curbside

Magento In-Store and Curbside Pickup

Plug and Play with Magento Multi-source Inventory – no additional integration needed, simply enable In-Store and Curbside Pickup with one click.

 

When the client arrives for curbside pickup, notify your store automatically.

 

Customers don’t want to wait in line or call the store to explain how to be located. Our solution provides a seamless, check-in experience that is simple and enjoyable, resulting in greater customer enjoyment.

Magento Estimated Delivery Dates for an Amazon-like Customer Experience.

Increase conversion by displaying accurate delivery and pick-up information on the Product Page, Cart, and Checkout.

 

Reduce shipping anxiety and set expectations from the start! To eliminate the uncertainty and boost conversion, provide accurate delivery estimates.

 

  • Provide delivery and pick-up information on the product page for increased conversion
  • Reduce shipping anxiety and set customer expectations from the start
  • Boost your online sales with accurate, real-time delivery estimates
WeSupply Estimate Delivery Date

Magento Omnichannel - One place for all your In-Store and Online Orders

When you connect Magento with WeSupply we are pulling all order information from Magento into WeSupply.

 

Centralize all your Online as well as POS orders in one place to offer a seamless unified experience for your customers regardless where they make the purchase.

 

Easily enable existing flows for:

 

  • Buy Online Pickup in Store
  • Buy Online Curbside Pickup
  • Buy Online Ship to Store
  • Buy Online Return in Store

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Magento integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Magento then integrating with us is simple – feel free to reach out to us and we can work together further!

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