• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Kibo Commerce Omnichannel Order Tracking

WeSupply x Kibo are bringing you the post-purchase branded order tracking & delivery notifications solution that reduces WISMO calls and radically improves customer experience.

WeSupply Paravel Order Tracking

Omnichannel Order Tracking for Kibo Commerce.

WeSupply centralizes all your Kibo orders from the website, phone orders, apps, marketplace, POS, OMS, and WMS to create one seamless experience.

 

Your customers will always have one reliable portal to check their order regardless of where they buy it from.

 

  • Streamline your customer’s purchase experience across all sales channels
  • Keep your customers coming back for more with a seamless purchase history
  • Improve customer satisfaction with a centralized order management system
  • Offer a one-stop-shop for all Kibo orders, increasing loyalty and conversions

Kibo Shipment Tracking.

You will have one simple-to-understand, fully customizable branded experience that is engaging and provides real-time updates about every shipment as soon as the page loads.

 

  • You will never have discrepancies between the carrier websites and your website.
  • Keep your customers on your website and in control of their shipments
  • Never worry about discrepancies between carrier websites again
  • Create a branded experience for your customers that is engaging
WeSupply Branded Tracking Page
Order Tracking customer

Split Order and Shipment Management for your Kibo Orders.

Regardless of how many split orders you have in Kibo, WeSupply centralizes all the information in one view and ties everything back to the original parent order.

 

  • Keep track of your inventory and split shipments no matter the carrier you’re choosing
  • Streamline all your order tracking and management operations for improved efficiency
  • Improve customer satisfaction with quick and easy order tracking

 

It works like magic!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Kibo integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than just a platform. We are your partner!

If you’re already using Kibo, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions