Send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.
Custom Pre-Shipment Statuses
Shipment In Transit
Out For Delivery
Return On its Way
Return Approved or Rejected
Store Return Approved
Store Return Refunded
Ready for Pickup
Order is Unable to Fulfill
As soon as you generate a shipment in Kibo, WeSupply picks up the information and notifies the customer.
Because the customer is expecting order and shipment updates, our notifications are outperforming any marketing email.
With 66% Open Rate and 21% CTR is a great opportunity to re-engage with your customers by presenting engaging marketing content or upsell the right products.
If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, you will be able to send custom notification to your customers based on the product status or customer product fields from Kibo.
Radically reduce customer support tickets automatically sending the customer notifications via SMS or Email.
Proactively notify your customers before they contact you!
Help out your support team with real-time order and shipment status lookup. One place to identify all your orders that are:
Easily select all affected orders and shipments and send a bulk custom update.
It’s simple, with our integration we know all your Kibo orders that are ready for Pickup, using that information we automatically trigger the “Order is ready for pickup” notification via Email or SMS.
Additionally you can enable the checkin process, where the customer will be able to tell your store when they are on the way as well as when they arrive at your store.
If the customer does not pickup the package within a few days you can send out automatic reminders.
Simply enable everything with a click of a button – no additional integration is required.
1000+ Carriers Supported worldwide
50+ pre-built integrations to support any marketing or customer support tool
Powerful API to easily integrate into and with any system .
Automate order tracking experience and reduce WISMO calls;
Automate shipping email & SMS notifications;
Fully branded order tracking experience;
Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;
Easy-to-use Order Lookup;
Order Detail & Order Tracking Page;
Split packages regardless of the delivery method (ship to home, in-store pickup);
Send order-related notifications for both online and in-store orders;
Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;
Access to various integrations with helpdesk, marketing, personalization tools.
If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!