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Kibo Order Notifications
Integration

Send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

 

Order notification

Order

Order Confirmation

Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed

Shipment

Label Generated

Shipment Received

Shipment In Transit

Failed Attempt

Picked Up

Out For Delivery

Delivered

Exception/Delays

Returns

Return Initiated

Return On its Way

Return Delivered

Refund Issued

Return Approved or Rejected

Store Return Approved 

Store Return Refunded

Store Pickup & Curbside

E-Receipts

Order Received

Ready for Pickup

Picked Up

Pickup Reminder

Pickup Cancelled

Order is Unable to Fulfill

Returns Process

Proactive Notification for High Volume Shipments

As soon as you generate a shipment in Kibo, WeSupply picks up the information and notifies the customer.  

 

Because the customer is expecting order and shipment updates, our notifications are outperforming any marketing email.

 

With 66% Open Rate and 21% CTR is a great opportunity to re-engage with your customers by presenting engaging marketing content or upsell the right products.

Kibo Backorder and
Custom Pre-Shipment Status Notification

If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, you will be able to send custom notification to your customers based on the product status or customer product fields from Kibo.

 

Radically reduce customer support tickets automatically sending the customer notifications via SMS or Email.

Pre-Shipment Statuses l Personalized Post-Purchase Experiences

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!

 

Help out your support team with real-time order and shipment status lookup. One place to identify all your orders that are:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Easily select all affected orders and shipments and send a bulk custom update.

Kibo curbside and in-store pickup notifications

It’s simple, with our integration we know all your Kibo orders that are ready for Pickup, using that information we automatically trigger the “Order is ready for pickup” notification via Email or SMS.

 

Additionally you can enable the checkin process, where the customer will be able to tell your store when they are on the way as well as when they arrive at your store.

 

If the customer does not pickup the package within a few days you can send out automatic reminders.

 

Simply enable everything with a click of a button – no additional integration is required.

Curbside pickup

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system . 

 

 

The WeSupply x Kibo integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!