• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

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      In-Store and Online orders unified

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      Drive foot-traffic to your stores

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Kibo Returns
Integration

Your customers can self-generate return labels for all your Kibo orders, regardless if they were placed online or in-store.

WeSupply Self Service Returns

Use the Customer Experience To differentiate your brand.

Make your Kibo returns experience as effortless as the shopping one. WeSupply helps you make your returns process enjoyable so you will keep your customers instead of paying 9X more to find new ones.

 

Improve the customer experience with WeSupply and keep your existing backend processes within Kibo Returns. 

 

We will automatically detect when a return is refunded, update on the frontend the status and automatically notify the customer about their refund.

Set Custom Smart Return Rules to Save Precious Time

Not all products are created equal – Smart Return Rules, offers the ability to customize your eCommerce return policy based on a category, attribute, or individual item level.

 

It will help you fight return fraud and abusers.

 

No return policy is too complicated!

Notify your customers about the latest return status

Proactively notify your customers before they contact you!

 

“Where is my refund?” is just as common as “Where is my order?”

 

  • Keep your customers happy by proactively notifying them about the return status
  • Save your support team time and resources that can be allocated elsewhere
  • Increase customer satisfaction with timely notifications about their order or return
  • Improve transparency and communication between you and your customers

Buy Online Return in Store.

In-store returns provide you the opportunity to boost revenue and foot traffic to your store.

 

With over 60% of customers more likely to buy if they can return to a physical store, in-store returns are a significant advantage over online-only competition.

 

Delight them with your latest items and deals, which will enhance the likelihood that they’ll purchase from you again.

 

Streamline this process by:

 

  • Listing all stores that can accept the return. This will avoid confusion and reduce the number of phone calls to customer service, and unnecessary trips.
  • Pre-approving returns. This will make it easy for customers to return products – they can just walk in, drop them off, and get their refund.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Kibo integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions