• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

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      In-Store and Online orders unified

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      Drive foot-traffic to your stores

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Brightpearl Estimated Delivery Dates Solution

Display Estimated Delivery Dates on your Brightpearl-powered store to set the right expectations from beginning to end & reduce your cart abandonment rate.

estimate deilvery date
A Solution for the Shipping Anxiety

Mitigate Shipping Anxiety

The WeSupply and Brightpearl integration provides a solution that will help reduce shipping anxiety for your customers.

 

By proactively offering them an estimated date of delivery, you can help alleviate some fears and prevent customer service calls and emails. This will free up your team’s time to focus on more important tasks.

 

  • Reduce shipping anxiety for customers
  • Proactively offer estimated date of delivery to customers
  • Helps reduce customer service calls and emails

Brightpearl Pre-Orders & Backorder Management Solution

Communicate backorder information before and after purchase.

 

Set and display estimated shipping dates for backordered products, collections, vendors, or your entire store.

 

Send automatic updates via email or SMS, ensuring that your customers are kept in the loop every step of the way.

 

  • Keep your customers in the loop with automated backorder updates
  • Establish estimated shipping dates to ease customer concerns
  • Communicate backorder information before and after purchase
  • Streamline communication for a better overall customer experience
estimate time use cases scenarios

Total Delivery Time

Total Delivery Time
Delivery Date Calculator

Delivery Date Calculator for Brightpearl-powered Stores

Using our historical data, we can provide accurate delivery date predictions for any product, based on its category and type, delivery address, and store location.

 

This information can be easily added to a variety of pages on your website, so your customers can make informed purchase decisions.

 

In addition to improving customer satisfaction, this will also help reduce order cancellations.

 

  • Accurate delivery date predictions, based on historical data
  • Can be added to a variety of pages for customer convenience
  • Enables customers to make informed purchase decisions
  • Helps improve customer satisfaction and reduce order cancellations

Create Flexible Shipping Rules For Each Product

We take into account a range of factors when choosing how to calculate delivery dates. This includes things like the supplier, type of product, location, and more.

 

Our solution allows you to choose the scenario that works best for you, ranging from broad to specific:

 

• One flat delivery estimate rule that applies to everything on the site.

• Delivery estimate based on category.

• Delivery estimate based on individual products.

Flexible Shipping Rules

Customize your Shipping Policy
exactly to your needs.

Customize your Shipping Policy
Delivery Challenges: Weekends, Holidays, and Cut-Off Times

WeSupply and Brightpearl integration is the perfect way to keep your customers informed about their deliveries and prevent shipping delays from negatively impacting your business during the holiday season.

 

With our advanced delivery calculator, you can easily provide accurate information about the delivery date, automatically excluding any non-shipping days from your estimated shipment dates.

 

This is a great way to eliminate any confusion during the holiday season and ensure that your customers always have the most up-to-date information about their shipments.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

WeSupply x Brightpearl integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than a platform, we are your partner!

If you’re already using Brightpearl, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions