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Brightpearl Returns

Your customers can self-generate return labels for all your Brightpearl orders, regardless if they were placed online as a customer or as a guest.

WeSupply Self Service Returns

WeSupply & Brightpearl: Making Returns Hassle-Free

WeSupply and Brightpearl have teamed up to make returns processing just as hassle-free as your shopping experience.

 

Keep your customers happy and coming back, instead of having to constantly find new ones at 9X the cost.

 

WeSupply automatically detects when an order is refunded in Brightpearl and updates the front-end accordingly, as well as notifies the customers automatically. If you’re processing returns outside of Brightpearl, in an ERP or OMS, you can rest assured— WeSupply has you covered.

Save precious time using Smart Return Rules

WeSupply and Brightpearl have teamed up to provide the ultimate eCommerce solution for highly complex return policies.

 

With Smart Return Rules, you can customize your return policy based on a category, attribute, or specific item. This powerful tool lets you identify and even block return abusers and wardrobers, so you can eliminate the hassle of returns.

 

Whether you’re looking to create a return policy that is specific to your business, or you want to customize based on category, attribute, or a specific item, our Smart Return Rules feature has you covered!

Effortlessly Transform Your Returns into Exchanges

When you offer your customers the convenience of extra credit when they start a return, you’re letting them know that you value their business.

 

This simple act can help to solidify your relationship with them and keep them coming back for more.

 

Our Brightpearl integration makes it easy for you to offer this service to your customers.

 

With just a few clicks, you can turn a refund into an exchange, making the process quick and easy for both you and your customer.

Self-Generated Return Labels & QR Codes

Customers can now self-generate a return label from their My Account page with just a few clicks.

 

If they don’t have a printer at home, they can simply scan a QR code from the email. Returns are easy for customers with the WeSupply & Brightpearl integration, which helps your business run more smoothly.

 

No more waiting on customer service to generate a return label – QR codes make returning purchases even easier for customers.

 

  • Eliminate the hassle of return labels for customers
  • QR codes make returns even easier than before
  • No need to wait on customer service for a return label

Send Proactive Return Status Notifications via Email and SMS

“Where is my refund?” is just like “Where is my order?” are both frequent questions.

 

Our integration with Brightpearl lets you automatically send notifications to your customers as soon as a return arrives at your warehouse or a refund is authorized.

 

This will save your support staff a lot of time and hassle, and keep your customers happy.

 

  • Keep your customers happy by automating refunds
  • Reduce the time and hassle spent on refunds
  • Spend more time on your core business activities

Buy Online Return in Store

Over 60% of consumers are more likely to buy from a physical store if they can return items, according to GfK research.

 

Take advantage of our in-store return solution to meet customer expectations, increase sales and boost foot traffic.

 

List all stores that can accept returns, pre-approve returns, and even provide customers with a return shipping label. This makes the return process easy and hassle-free for both customers and store staff.

 

  • Boost sales and foot traffic with our hassle-free returns solution
  • Easily manage returns for all your stores from one place
  • Simplify the return process for customers and store staff

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

WeSupply x Brightpearl integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than just a platform. We are your partner!

If you’re already using Brightpearl, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions