• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Brightpearl Order Notifications Solution

Use our Brightpearl Order Notifications solution to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

WeSupply London Drugs Proactive Email Notifications

WeSupply helps you send out email & SMS notifications for

Order

Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed


Shipment

Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery
Delivered
Exception/Delays

Returns

Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded

Store Pickup & Curbside

E-Receipts
Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill

WeSupply Delivery Notification

Proactive Notification for High Volume Shipments

WeSupply and Brightpearl integration is the perfect way to keep your customers updated on their orders. With our notifications, you can provide shipping information as soon as it’s available, meaning your customers will always know where their order is and when it will arrive.

 

With an open rate of 66% and a CTR of 21%, our notifications are a great opportunity to engage with your customers and offer them additional content or products.

 

Keep your customers updated on their orders with WeSupply’s notifications and provide them with the peace of mind that comes with knowing exactly where their order is at all times.

Custom Pre-Shipment & Backorder Status Notification

WeSupply and Brightpearl integration is the perfect way to streamline your orders and keep your customers updated on their status.

 

With WeSupply, you can send personalized notifications to your customers based on their order status or product fields.

 

This can help reduce customer support requests and keep your customers informed every step of the way.

 

  • Keep your customers updated on their order status
  • Send personalized notifications to your customers
  • Cut down on customer support requests
  • Streamline your Brightpearl orders

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you, and provide your support team with real-time order and shipment status lookup.

 

Access all of your orders and shipments that are stuck or have not moved for multiple days, delayed by the carrier, not shipped out yet, or backordered.

 

Simply choose all affected orders and shipments, and send a bulk custom update. WeSupply makes staying on top of your eCommerce operations easy and efficient!

 

Identify all orders that are:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Brightpearl Curbside and In-store Pickup notifications

Streamline your order fulfillment and make the process more efficient for your customers.

 

The WeSupply and Brightpearl integration lets you automatically notify your customers that their orders are ready for pickup, and even enable a check-in process so they can let you know when they’re on their way and when they’ve arrived.

 

You can send automated reminders if a customer doesn’t pick up their order within a few days.

 

  • Improve customer satisfaction by streamlining the order fulfillment process
  • Enable customers to check in and pick up orders at their convenience
  • Keep your customers updated on the status of their orders

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

WeSupply x Brightpearl integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than a platform, we are your partner!

If you’re already using Brightpearl, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions