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Salesforce Order Notifications Integration

Sending shipment notifications from Salesforce can be quite a challenge! Centralize all notifications into WeSupply to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

eCommerce Checklist for the Holiday Season


Order Confirmation

Custom Pre-Shipment Statuses
Order Cancelled
Order Delayed


Label Generated

Shipment Received

Shipment In Transit

Failed Attempt

Picked Up

Out For Delivery




Return Initiated

Return On its Way

Return Delivered

Refund Issued

Return Approved or Rejected

Store Return Approved 

Store Return Refunded

Store Pickup & Curbside


Order Received

Ready for Pickup

Picked Up

Pickup Reminder

Pickup Cancelled

Order is Unable to Fulfill

returns shipment tracking notifications

Proactive Notification for High Volume Shipments

WeSupply receives an update as soon as you generate a shipment in Salesforce, and it notifies the customer right away.


Our emails are outperforming any marketing email because consumers are looking forward to order and shipment notifications.


This is an excellent opportunity to reconnect with your consumers by offering interesting marketing material or upselling appropriate goods.


Our Emails have a 66% open rate and a 21 percent CTR.

Salesforce Backorder and
Custom Pre-Shipment Status Notification

You can notify your customers based on Salesforce Commerce’s order status or customer order fields if you’re taking pre-orders, backorders, or even if you have custom pre-shipment statuses like “personalize” or “custom order.”


Reduce customer support inquiries automatically by sending notifications to the client by text or email

Order received confirmation

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!


Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:


  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Easily select all affected orders and shipments and send a bulk custom update.

Salesforce Commerce in-store and curbside pickup notifications

We identify all your Salesforce orders that are ready for pickup, and we automatically send an “Order is ready for pickup” notification through email or SMS.


Enable the self checkout process, which allows your customer to notify your store when they arrive. If an order isn’t picked-up within a few days, you can send automated reminders.

Select curbside location in platform

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide


50+ pre-built integrations to support any marketing or customer support tool


Powerful API to easily integrate into and with any system . 



The WeSupply x Salesforce Commerce Cloud integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

We are not just a platform, we are your partner!

If you’re already using Salesfoce then integrating with us is simple – feel free to reach out to us and we can work together further!