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Salesforce Commerce Cloud Order Notifications

Encourage self-service returns to create a truly seamless customer experience from start to end. Offer instant access to all store information, from open hours to store reviews with Store Locator. Provide multiple shipping and pickup options like in-store and curbside pickup

WeSupply London Drugs Proactive Email Notifications

WeSupply helps you send out email & SMS notifications for

WeSupply Delivery Notification

Proactive Notification for High Volume Shipments

WeSupply receives an update as soon as you generate a shipment in Salesforce, and it notifies the customer right away.

 

Our emails are outperforming any marketing email because consumers are looking forward to order and shipment notifications.

 

Our Emails have a 66% open rate and a 21 percent CTR, making this an excellent opportunity to reconnect with your consumers.

 

Offer relevant and interesting marketing material and upsell exactly what your customers need.

 

Salesforce Shipping & Delivery Status Notifications

Notify your customers based on Salesforce Commerce Cloud order status, especially if you’re taking pre-orders, backorders, or have custom pre-shipment statuses.

 

  • Keep your customers updated on the status of their orders
  • Reduce customer support inquiries automatically
  • Send notifications to customers by text or email
  • Let customers know about shipping delays, changes in inventory, etc.
WeSupply Custom Order Status

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you!

 

Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:

 

  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

Easily select all affected orders and shipments and send a bulk custom update.

Real-time In-store and Curbside pickup notifications

We identify all your Salesforce Commerce Cloud orders ready for pick-up and automatically send an “Order is ready for pickup” notification via email or SMS.

 

Enable self-checkout, which allows your customer to notify your store when they arrive. You can send automated reminders if an order isn’t picked up within a few days.

 

  • Cut down on pickup wait times for customers
  • Streamline the notification process for your store staff
  • Maximize efficiency and convenience for your customers
  • Offer a pickup reminder service to reduce order abandonment
WeSupply integrations

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

The WeSupply x Salesforce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Salesforce Commerce Cloud then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions