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Salesforce Commerce Cloud Order Tracking

Post-Purchase branded order tracking solution for Salesforce Commerce Cloud that reduces WISMO calls and radically improves customer experience.

WeSupply Paravel Order Tracking

Omnichannel Order Tracking Salesforce Commerce Cloud

All of your Salesforce Commerce Cloud orders from the website, phone orders, or ERP transactions are integrated into a seamless experience by WeSupply.

 

Customers will always be able to see their purchases through one single portal, regardless of where they buy from.

 

  • Send real-time updates on order status & shipping information
  • Streamline the order management process for faster fulfillment
  • View all orders in one place, regardless of purchase method

Salesforce Commerce Cloud Shipment Tracking

Regardless of the carrier, take your customers back to your website instead of sending them to a third-party courier website where you have no control over the experience.

 

You’ll have a single, cohesive branded experience that is dynamic and updates in real time as soon as the page loads.

 

There will be no tracking differences between your carrier’s websites and yours.

WeSupply Branded Tracking Page

Salesforce Commerce Cloud Split Order Management

Order tracking is an essential part of the online shopping experience.

 

Customers want to know when their order will arrive, and they also want to be able to track the progress of their shipment.

 

Regardless of how many split shipments you have, the customer will be able to clearly see within their order page all the packages they are going to receive and when they will arrive.

 

  • Customers can track their order from start to finish
  • See all the packages in your order and when they will arrive
  • Split shipments are clearly organized and easy to follow
  • Send real-time updates on the progress of their shipments

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Salesforce Commerce Cloud integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using Salesforce Commerce Cloud then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions