• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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BigCommerce Order Tracking Solution

Our BigCommerce integration gives you the post-purchase branded order tracking solution you need to reduce WISMO calls and radically improve the customer experience.

WeSupply Paravel Order Tracking

Omnichannel Order Tracking for BigCommerce Stores

With WeSupply and BigCommerce, your customers will always have one reliable page to check their orders, regardless of how they make the purchase.

 

You can centralize all of your BigCommerce orders in one location, combining phone and online orders to deliver a unified experience.

 

Now your guest customers can have the same great experience as the ones with an account! This is a huge plus, as it eliminates many of the “Where is my order?” tickets that you may receive.

BigCommerce Shipment Tracking Solution

WeSupply helps you take control of your customer’s package delivery experience by allowing you to fully customize and brand the process on your website.

 

With WeSupply and BigCommerce, you’ll have one easy-to-use platform that is exciting and engaging for your customers, with real-time updates on every shipment.

 

You’ll never have to worry about the carrier’s website conflicting with your own branding again.

 

  • Keep your customers engaged with the shipping process
  • Gain control over your branding & customer experience
  • Seamlessly integrate WeSupply with BigCommerce
  • Easily manage all of your shipping needs in one place
WeSupply Branded Tracking Page

Access all BigCommerce Split Shipments in One Place

WeSupply’s integration with BigCommerce consolidates all of your split shipment information in one easy-to-use platform.

 

No more searching through multiple tabs or links to find out how your shipments are progressing – with WeSupply, it’s all right here in one central view. Plus, we connect everything back to the parent purchase so you can easily see the big picture.

 

  • Keep your shipping process organized and streamlined
  • View all shipment information in one place
  • Connect shipments to the parent purchase for a comprehensive view
  • Reduce the amount of time spent searching for information

 

Just like magic!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x BigCommerce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than just a platform. We are your partner!

If you’re already using BigCommerce, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions