Sign In

BigCommerce Returns

Your customers can self-generate return labels for all your BigCommerce orders, regardless if they were placed online as a customer or as a guest.

WeSupply Self Service Returns

Build a Customer Experience That Sets your business apart

WeSupply & BigCommerce make returns processing just as hassle-free as your shopping experience.


Keep your customers happy and coming back, instead of having to constantly find new ones at 9X the cost.


WeSupply automatically detects when an order is refunded in BigCommerce and updates the frontend accordingly, as well as notifies the customers automatically.


If you’re processing returns outside of BigCommerce, in an ERP or OMS, you can rest assured that WeSupply has you covered

Save precious time using Smart Return Rules

WeSupply and BigCommerce have teamed up to provide the ultimate eCommerce solution for highly complex return policies.


Smart Return Rules lets you customize your return policy based on a category, attribute, or specific item, so you can identify and even block return abusers and wardrobers. With this powerful tool, there is no such thing as a complicated return policy!


  • Eliminate the hassle of returns with Smart Return Rules
  • Create a return policy that is specific to your business
  • Customize based on category, attribute, or a specific item
  • Identify and block return abusers and wardrobers

Transform Returns into Exchanges

With our easy-to-use BigCommerce integration, you can offer customers extra credit as a convenience when they start a return. This is a simple and highly effective way to turn a refund into an exchange.


With this integration, you can offer your customers extra credit as a convenience when they start a return. This simple but highly effective measure will help you keep your relationships strong and your customers coming back for more.


  • Keep your customers coming back for more with easy returns
  • Offer extra credit as a convenience to returning customers
  • Eliminate the hassle of returns for both you and your customers
  • Make refunds into exchanges quickly and easily

Self-Generated Return Labels & QR Codes.

Making returns should be easy for your customers. With WeSupply and BigCommerce integration, customers can self-generate a return label from their My Account page.


If they don’t have a printer at home, they can simply scan a QR code from the email. This makes returning online purchases easier for clients and helps your business run more smoothly.


  • Returns are easy for customers with the WeSupply & BigCommerce integration
  • No more waiting on customer service to generate a return label
  • QR codes make returning purchases even easier for customers

Notify your customers about the latest return status.

“Where is my refund?” is just like “Where is my order?” are both frequent questions.


Our integration with BigCommerce makes it easy to send notifications to your clients as soon as a return arrives at your warehouse or a refund is authorized.


This will save your support staff a lot of time and hassle, and keep your customers happy.


  • Save time and hassle on returns and refunds
  • Keep your customers happy with timely notifications
  • Easily integrate with BigCommerce
  • Streamline your business operations

Buy Online Return in Store.

Take advantage of our in-store return solution to increase sales and foot traffic.


List all stores that can accept returns, pre-approve returns, and even provide customers with a return shipping label. This makes the return process easy and hassle-free for both customers and store staff.


Over 60% of consumers are more likely to buy from a physical store if they can return items, according to GfK research. Online-only rivals lack this advantage.

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide


50+ pre-built integrations to support any marketing or customer support tool


Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x BigCommerce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are more than just a platform. We are your partner!

If you’re already using BigCommerce, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions