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    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
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    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

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      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

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BigCommerce Order Notifications Solution

Use our BigCommerce Order Notifications solution to send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.

WeSupply London Drugs Proactive Email Notifications

WeSupply helps you send out email & SMS notifications for


Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Order Delayed


Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery


Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded

Store Pickup & Curbside

Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill

WeSupply Delivery Notification

Proactive Notification for High Volume Shipments

WeSupply’s integration with BigCommerce is the perfect way to keep your customers updated on their orders.


With our notifications, you can provide shipping information as soon as it’s available, meaning your customers will always know where their order is and when it will arrive.


With an open rate of 66% and a CTR of 21%, our notifications are a great opportunity to engage with your customers and offer them additional content or products.


  • Keep your customers updated on their orders with WeSupply’s notifications
  • Provide shipping information as soon as it’s available to your customers
  • Engage with your customers and offer them additional content or products

Custom Pre-Shipment & Backorder Status Notification

WeSupply is the perfect tool for streamlining your BigCommerce orders.


If you’re taking pre-orders, backorders, or even custom orders, WeSupply lets you send personalized notifications to your customers based on their order status or product fields.


This can drastically cut down on customer support requests, and keep your customers updated every step of the way.


  • Keep your customers updated on their order status
  • Send personalized notifications to your customers
  • Cut down on customer support requests
  • Streamline your BigCommerce orders
WeSupply Custom Order Status

Identify stalled shipments or delayed orders, Instantly!

Proactively notify your customers before they contact you, and provides your support team with real-time order and shipment status lookup.


Access all of your orders and shipments that are stuck or have not moved for multiple days, delayed by the carrier, not shipped out yet, or backordered.


Simply choose all affected orders and shipments, and send a bulk custom update. WeSupply makes staying on top of your eCommerce operations easy and efficient!


With WeSupply you will be able to discover all of your orders and shipments that are:


  • Stuck or have not moved for multiple days
  • Delayed by the carrier
  • Not shipped out yet
  • Backordered and need an update

BigCommerce curbside and in-store pickup notifications

If you’re looking for a way to streamline your order fulfillment and make the process more efficient for your customers, look no further than the WeSupply and BigCommerce integration.


With this solution, you can automatically notify your customers that their orders are ready for pickup, and even enable a check-in process so they can let you know when they’re on their way and when they’ve arrived.


If a customer doesn’t pick up their order within a few days, you can send automated reminders. 

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide


50+ pre-built integrations to support any marketing or customer support tool


Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x BigCommerce integration lets you:

  • Automate order tracking experience and reduce WISMO calls;

  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.
  • Offer instant access to all store information, from open hours to store reviews with Store Locator
  • Provide multiple shipping and pickup options like in-store and curbside pickup

We are not just a platform, we are your partner!

If you’re already using BigCommerce, then integrating with us is simple – feel free to reach out to us and we can work together further!

Learn more about our solutions