No two businesses are the same, so it can be difficult to choose the right tool for post-purchase operations that meets your specific requirements.
Learn more about Zenkraft and Convey, and book a demo to see how we compare to them.
The Convey platform is a great solution for merchants who want to have total control over their returns data and are looking forward to improving their post-purchase operations and processes.
They also use real-time data to help keep track of what is happening with the customer’s order, ensuring a worry-free post-purchase experience.
Convey offers tools to help retailers improve customer relationships and to enhance their last-mile delivery experience.
What about Zenkraft?
Zenkraft is more than just another logistics company; it’s about delivering great customer service through artificial intelligence (AI) powered technology at every step of the shipping & returns process— all while maintaining total transparency for both buyer/customer as well as the brand.
Zenkraft works with Salesforce-powered brands, helping them improve the post-purchase customer experience through self-service returns, order tracking, and estimated delivery dates.
When it comes to choosing the order tracking management platform to work with, you need to think long-term, as with most business-related things. It’s an investment that will bring you a considerable return if chosen effectively and used properly.
If you want your eCommerce business to reach its true potential, you’ll need to invest in modern, up-to-date, practical software solutions that align with your business needs, and that enable you to streamline your processes, ensure customer satisfaction and reduce risks.
The five pillars of a successful post-purchase platform are as follows:
Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.
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See how Convey compares to Zenkraft 👇 |
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Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
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Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ | limited | 80 |
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Ecommerce Platform Integration
Shopify, Magento, Salesforce |
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ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
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3rd party marketing, email and SMS integrations
Klaviyo, Attentive, Yotpo and many more |
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Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
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Email & SMS Notifications
Trigger order and shipping event notifications |
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Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
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Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
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Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
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Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
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Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
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Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
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Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
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Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
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Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
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Branded Return Portal
Self-Service branded return portal for the customer |
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Return Management
Process returns in WeSupply and issue refund with one click |
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Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
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International Returns
Automated labels and customs, return to the closest international return center |
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Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
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Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
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Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
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Buy In-Store Return Online
In-Store Purchases can be returned online |
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Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
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Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund. |
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Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
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In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
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When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
