Your eCommerce team likely has a full plate, so choosing a post-purchase management platform that increases efficiency is everything.
Learn more about AfterShip and Narvar, and book a demo to see how we compare to them.
The Convey platform is a great solution for merchants who want to have total control over their returns data and are looking forward to improving their post-purchase operations and processes.
They also use real-time data to help keep track of what is happening with the customer’s order, ensuring a worry-free post-purchase experience.
Convey offers tools to help retailers improve customer relationships and to enhance their last-mile delivery experience.
What about Zenkraft?
Zenkraft is more than just another logistics company; it’s about delivering great customer service through artificial intelligence (AI) powered technology at every step of the shipping & returns process— all while maintaining total transparency for both buyer/customer as well as the brand.
Zenkraft works with Salesforce-powered brands, helping them improve the post-purchase customer experience through self-service returns, order tracking, and estimated delivery dates.
• 100% native Salesforce solution
• Einstein Recommendations
• Self-generated return labels
• Bulk shipment exception alerting
• Last Mile Order Visibility
• Real-Time Reporting
When it comes to choosing the order tracking management platform to work with, you need to think long-term, as with most business-related things. It’s an investment that will bring you a considerable return if chosen effectively and used properly.
If you want your eCommerce business to reach its true potential, you’ll need to invest in modern, up-to-date, practical software solutions that align with your business needs, and that enable you to streamline your processes, ensure customer satisfaction and reduce risks.
The five pillars of a successful post-purchase platform are as follows:
Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.
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See how Convey compares to Zenkraft 👇 |
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Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
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Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ | limited | 80 |
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Ecommerce Platform Integration
Shopify, Magento, Salesforce |
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ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
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3rd party marketing, email and SMS integrations
Klaviyo, Attentive, Yotpo and many more |
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Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
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Email & SMS Notifications
Trigger order and shipping event notifications |
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Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
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Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
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Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
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Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
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Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
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Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
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Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
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Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
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Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
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Branded Return Portal
Self-Service branded return portal for the customer |
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Return Management
Process returns in WeSupply and issue refund with one click |
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Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
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International Returns
Automated labels and customs, return to the closest international return center |
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Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
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Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
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Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
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Buy In-Store Return Online
In-Store Purchases can be returned online |
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Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
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Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund. |
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Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
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In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
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When you choose WeSupply we do all the work for you so you can go live as fast as possible!
