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Malomo vs WeSupply

Choosing the right post-purchase platform is foundational to the success of your eCommerce business. This page compares two order tracking management systems: Malomo, and WeSupply.

 

We’ll break it down by features, integrations, and how each platform handles the post-purchase experience to help you choose the platform that’s right for you.

Book a demo to see how we compare to Malomo.

malomo tracking app review
WeSupply Review

There’s a significant difference between WeSupply Labs and Malomo:

 

Malomo is a post-purchase solution that works well with brands looking for ways to expand and turn their returns platform into a reliable marketing channel that drives more engagement and sales in the future. However, in terms of returns management, it lacks functionality.

 

Here is where WeSupply clearly differentiates itself. Moreover, through a self-service branded returns portal, WeSupply also enables retailers to transforms returns into a powerful tool to generate future purchases.

What are the unique features that differentiate the two?​

Malomo
-- Standard plan allows 2K shipments per month
WeSupply
- 1,000+ carrier integrations
- Order Lookup & Split Shipment Order Detail Page
- In-Store Pickup Management
- BOPIS, Curbside Pickup and Returns
- Ultra Customizable Return Logics

What are the key elements of a
post-purchase experience platform?

When it comes to choosing the order tracking management platform to work with, you need to think long-term, as with most business-related things. It’s an investment that will bring you a considerable return if chosen effectively and used properly.

 

If you want your eCommerce business to reach its true potential, you’ll need to invest in modern, up-to-date, practical software solutions that align with your business needs, and that enable you to streamline your processes, ensure customer satisfaction and reduce risks.

 

The five pillars of a successful post-purchase platform are as follows:

 

  • Customer Experience
  • Operational Efficiency
  • Customer Support
  • Integrations
  • Tracking and Optimization

 

Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.

See how Malomo compares to WeSupply👇
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+ very limited
Ecommerce Platform Integration Shopify, Magento, Salesforce
Shopify
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready
💳 No Credit Card Required.
This is why ecommerce teams choose us!
23%​

Customer Service
Cost Reduction

66%​

Email Open Rate

21%​

Email Notification CTR

32%​

Customer Satisfaction Increase

Book a demo to see how we can help you!