To make the most of the modern digital retail landscape, you’re going to need the right platform to back you up.
When it comes to selecting the order tracking and returns management system to work with, there are many different alternatives on the market. Two of them are Narvar Tracking and Convey.
Here’s a look at how these two platforms compare and how they perform.
Learn more about Convery and Narvar, and book a demo to see how we compare to them.
What makes Narvar special? Narvar is a big-time player in the retail world of bigger brands due to their post-purchase innovations, but that doesn’t necessarily make them the best in the industry as of the present moment.
Narvar’s platform is easy-to-use and ideal for first-timers. However, the platform’s add-ons are expensive, resulting in a significant price hike if businesses want any more features.
What about Convey?
With their powerful data analytics, retailers can make decisions with confidence. Convey combines predictive supply chain information to create a seamless customers experience that upholds a brand’s reputation. The platform works with businesses to improve the last-mile delivery experience.
The con is that the platform does not have many features and it is limited in what it can do.
Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boosts customer loyalty.
After your purchase, a fantastic post-purchase experience will set the appropriate expectations for the consumer, like as Amazon does on the product page, cart, and checkout with a notification telling them exactly when the item will arrive before you even place your order.
The five pillars of a successful post-purchase platform are as follows:
When it comes to post-purchase management, many choices are available for businesses of all sizes.
Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.
|
See how Convey compares to Narvar👇 |
 |
|
|
|---|---|---|---|
|
Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
 |
|
limited |
|
Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ | limited | 300+ |
|
Ecommerce Platform Integration
Shopify, Magento, Salesforce |
|
|
|
|
ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
|
|
|
|
3rd party marketing, email and SMS integrations
Klaviyo, Attentive, Yotpo and many more |
|
|
|
|
Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
|
 |
|
|
Email & SMS Notifications
Trigger order and shipping event notifications |
|
|
|
|
Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
|
|
|
|
Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
|
|
|
|
Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
|
|
|
|
Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
|
|
limited |
|
Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
|
|
|
|
Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
|
|
|
|
Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
|
|
|
|
Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
|
|
|
|
Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
|
|
|
|
Branded Return Portal
Self-Service branded return portal for the customer |
|
|
|
|
Return Management
Process returns in WeSupply and issue refund with one click |
|
|
|
|
Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
|
|
|
|
International Returns
Automated labels and customs, return to the closest international return center |
|
|
|
|
Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
|
|
|
|
Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
|
|
|
|
Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
|
|
|
|
Buy In-Store Return Online
In-Store Purchases can be returned online |
|
|
|
|
Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
|
|
|
|
Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund. |
|
|
|
|
Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
|
|
|
|
In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
|
|
|
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
