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Convey vs. Narvar

To make the most of the modern digital retail landscape, you’re going to need the right platform to back you up.

 

When it comes to selecting the order tracking and returns management system to work with, there are many different alternatives on the market. Two of them are Narvar Tracking and Convey.

 

Here’s a look at how these two platforms compare and how they perform.

Learn more about Convery and Narvar, and book a demo to see how we compare to them.

Convey tracking app review
narvar post-purchase software review

What makes Narvar special? Narvar is a big-time player in the retail world of bigger brands due to their post-purchase innovations, but that doesn’t necessarily make them the best in the industry as of the present moment.

 

Narvar’s platform is easy-to-use and ideal for first-timers. However, the platform’s add-ons are expensive, resulting in a significant price hike if businesses want any more features.

 

What about Convey?

 

With their powerful data analytics, retailers can make decisions with confidence. Convey combines predictive supply chain information to create a seamless customers experience that upholds a brand’s reputation. The platform works with businesses to improve the last-mile delivery experience.

The con is that the platform does not have many features and it is limited in what it can do.

What are the unique features that differentiate the two?​

Convey
- Bulk shipment exception alerting
- Last Mile Order Visibility
- Real-Time Reporting
Narvar
- Pricing starts at $30k
- Concierge Service
- Delivery Pickup

What are the key elements of a post-purchase experience platform?

Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boosts customer loyalty.

 

After your purchase, a fantastic post-purchase experience will set the appropriate expectations for the consumer, like as Amazon does on the product page, cart, and checkout with a notification telling them exactly when the item will arrive before you even place your order.

 

The five pillars of a successful post-purchase platform are as follows:

  • Customer Experience
  • Operational Efficiency
  • Customer Support
  • Integrations
  • Tracking and Optimization

 

When it comes to post-purchase management, many choices are available for businesses of all sizes. 

 

Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.

See how Convey compares to Narvar👇
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
limited
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+ limited 300+
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, email and SMS integrations Klaviyo, Attentive, Yotpo and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
limited
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
This is why ecommerce teams choose us!
23%​

Customer Service
Cost Reduction

66%​

Email Open Rate

21%​

Email Notification CTR

32%​

Customer Satisfaction Increase

Book a demo to see how we can help you!