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Happy Returns vs WeSupply

Which software is the best?

Which software is best? We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.

 

Book a demo to see how we compare to Happy Returns.

happy-returns-wesupply-comparison-cover

There is a big difference between Happy Returns and WeSupply.


Happy Returns – Return and exchange management service using their proprietary Return Bars and Return Hubs for mostly Shopify-based companies. It does not handle order tracking, split shipments, notifications, pre-purchased delivery estimates, or in-store pickups.


The Return Bars are great if your customers are returning smaller, lightweight items and are located close to the downtown metro area.


The Return Hubs are amazing is you would like to outsource your returns process and your are not in a rush to get your inventory back in stock.


The In-Store returns are great if your store already has iPads, as your store associated can only process returns in the Happy Returns app on an iPad, hardware that you will need to provide your stores and maintain otherwise.


WeSupply is a mid-market/enterprise purchasing experience platform that handles both returns and exchanges, as well as order tracking, delivery notifications, Amazon-like preorder delivery dates, BOPIS & Curbside. WeSupply may be integrated with your ERP system or any ecommerce platform – Shopify, Magento or Salesforce


Both systems can assist you if your only goal is to receive returns and exchanges.

What are the unique features that differentiate the two?​

Happy Returns

- Returns Bars
- Returns Hub
- Designed for mostly smaller, light items
- In-Store Returns via Happy Returns iPad app

WeSupply

- Order Lookup & Split Shipment Order Detail Page
- In-Store Pickup Management
- BOPIS, Curbside Pickup and Returns
- Ultra Customizable Return Logics

What are the key elements of a post-purchase experience platform?

It’s critical to enhance the purchase experience and client satisfaction after a transaction in order to reduce customer service calls. Customer Lifetime Value and loyalty will improve as a result of this.

 

Ecommerce firms may benefit from platforms like Happy Returns or WeSupply to boost their return experience, but improving just the return process isn’t enough.

 

A solid after-purchase experience platform will also establish appropriate expectations for clients, much like Amazon does on the product page by displaying the estimated delivery date.

 

Customers are more inclined to buy from a business that informs them when their items will arrive before they place an order. When the product arrives, it will notify the customer and offer a branded tracking experience, as well as real-time information about package movements. Happy Returns will not be able to provide the full post-purchase experience.

See how Happy Returns compares to WeSupply👇
WeSupply Logo in Scribbled Circle Happy Returns Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
Book a demo to see how we can help you!

Compare Post-Purchase Experience Solutions