• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Loop Returns vs WeSupply

Which software is the best?

Which software is best? We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.

 

Book a demo to see how we compare to Loop Returns.

loop-wesupply-comparison-cover

There is a big difference between Loop Returns and WeSupply.

 

Loop Returns is a return and exchange management solution for Shopify. It does not handle order tracking, split shipments, notifications, pre-purchased delivery estimates, or in-store pickups.

 

WeSupply is a mid-market/enterprise post-purchase experience platform, that handles both Returns and Exchanges as well as Order Tracking, Shipping Notifications, Amazon-like pre-purchase delivery dates, BOPIS & Curbside. WeSupply can integrate with your ERP system as well as your eCommerce platform regardless of what is.

 

If you are only looking for Returns and Exchanges, both systems can help.

What are the unique features that differentiate the two?​

Loop Returns

- Exchange First Platform
- Shop Now functionality
- Stripe Integration

WeSupply

- Physical return processing
- Instant store credit
- 1,000+ carrier integrations

What are the key elements of a post-purchase experience platform?

After a sale, it’s crucial to improve the purchase experience and client satisfaction in order to reduce customer service calls. This will increase Customer Lifetime Value and customer loyalty.

 

Ecommerce businesses may use platforms like Loop or WeSupply to improve their return experience, but improving just the return experience is only half of the job.

 

A solid after-purchase experience platform will also set the proper expectations for customers, much like Amazon does on the product page.

 

Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements –Loop Returns will not be able to provide the full post-purchase experience.

See how Loop Returns compares to WeSupply👇
WeSupply Logo in Scribbled Circle Loop Returns Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
Shopify only
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
limited
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.

Special Bonus!

When you choose WeSupply we do all the work for you so you can go live as fast as possible!

Branded Tracking Page

We will build your Tracking Page to perfectly match your Brand look and feel.

Notification Emails

We will customized your Notification Emails to perfectly match your Brand look and feel.

Dedicated Success Manager

You will be in the best hands, we will guide you along the way from the beginning until you go live.

This is why ecommerce teams choose us!

23%

Customer Service
Cost Reduction

66%

Email
Open Rate

23%

Email Notification
CTR

32%

Customer Satisfaction
Increase

Book a demo to see how we can help you!

Compare Post-Purchase Experience Solutions

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