Which software is best? We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.
Book a demo to see how we compare to Loop Returns.
There is a big difference between Loop Returns and WeSupply.
Loop Returns is a return and exchange management solution for Shopify. It does not handle order tracking, split shipments, notifications, pre-purchased delivery estimates or in-store pickups; – Returns Only for Shopify
WeSupply is a mid-market/enterprise prost purchase experience platform, that handles both Returns and Exchanges as well as Order Tracking, Shipping Notifications, Amazon-like pre-purchase delivery dates, BOPIS & Curbside. WeSupply can integrate with your ERP system as well as your ecommerce platform regardless what is.
If you are only looking for Returns and Exchanges, both systems can help.
After a sale, it’s crucial to improve the purchase experience and client satisfaction in order to reduce customer service calls. This will increase Customer Lifetime Value and customer loyalty.
Ecommerce businesses may use platforms like Loop or WeSupply to improve their return experience; but improving just the return experience is only half of the job.
A solid after-purchase experience platform will also set the proper expectations for customers, much like Amazon does on the product page.
Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements –Loop Returns will not be able to provide the full post-purchase experience.
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See how Loop Returns compares to WeSupply👇 |
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Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
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Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ |
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Ecommerce Platform Integration
Shopify, Magento, Salesforce |
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Shopify only |
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ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
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limited |
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3rd party marketing, support, email and SMS integrations
Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more |
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Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
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Email & SMS Notifications
Trigger order and shipping event notifications |
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Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
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Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
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Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
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Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
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Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
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Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
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Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
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Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
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Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
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Branded Return Portal
Self-Service branded return portal for the customer |
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Return Management
Process returns in WeSupply and issue refund with one click |
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Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
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International Returns
Automated labels and customs, return to the closest international return center |
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Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
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Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
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Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
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Buy In-Store Return Online
In-Store Purchases can be returned online |
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Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
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Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
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Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
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In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
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When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
