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Returnly vs WeSupply

Which software is the best?

We’ll break it down by features, integrations, and how each platform handles the post-purchase experience.

Book a demo to see how we compare to Returnly.

returnly-wesupply-comparison-cover

There is a big difference between Returnly and WeSupply.

 

Returnly is a Shopify first return and exchange management software. It doesn’t handle order monitoring, split shipments, notifications, pre-purchased delivery estimates, or in-store pickups; – Returns and Exchanges Only

 

WeSupply is a mid-market/enterprise post purchase experience platform that handles both Returns and Exchanges as well as Order Tracking, Shipping Notifications, Amazon-like pre-purchase delivery dates, BOPIS & Curbside.WeSupply can integrate with your ERP system as well as your ecommerce platform.

 

If you are only looking for Returns and Exchanges, both systems can help.

What are the unique features that differentiate the two?​

Returnly

• Instant Return Credit
• Exchanges ship Instantly
• In-Store Returns via Returnly App

WeSupply

• Order Lookup & Split Shipment Order Detail Page
• In-Store Pickup Management
• BOPIS, Curbside Pickup and Returns
• Ultra Customizable Return Logics

What are the key elements of a post-purchase experience platform?

It’s critical to enhance the post-purchase experience and client satisfaction after a sale, in order to reduce customer service calls. Customer LTV and loyalty will be improved as a result of this.

 

Ecommerce retailers can enhance their return experience by utilizing platforms like Returnly or WeSupply; however, enhancing just the return experience is only half of the task.

 

Amazon, for example, does an excellent job of setting expectations for customers on the product page. A solid after-purchase experience platform will also establish appropriate expectations for buyers, much like WeSupply does on the product page.

 

Customers are more inclined to purchase from a business that informs them when their products will be delivered ahead of time. It will notify the customer when the item is delivered and give a branded tracking experience, as well as real-time information about package movements. – Returnly will not be able to provide the full post-purchase experience.

See how Returnly compares to WeSupply👇
WeSupply Logo in Scribbled Circle Returnly Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
For Returns Only
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
Book a demo to see how we can help you!

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