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Convey Review

What is Convey?

Convey is a post-purchase solution that aims to create a positive customer experience by combining predictive supply chain data with real-time visibility.

Book a demo to see how we compare to Convey.

convey-logo-big

What are the benefits of Convey ?

Self-service portal

Self-service portal The self-service return solution enables customers to initiate large-item returns without having to worry about getting in touch with a customer service representative.

Customer insights

The data captured from customers helps retailers optimize packaging, product design, and carrier integrations in order to minimize future returns.

In-transit data

This feature provides retailers with real-time returns status updates that allow them to reimburse shoppers in time, preempt carrier claims and manage shipment exceptions.

Convey pricing?

Convey is a paid software, but the company does not openly provide pricing information on its website.

Who is Convey best for?

Convey works best for merchants who are dealing with high volumes of large-item returns and are looking for a solution that allows them to have a clear overview of their returns data for future improvements.

Convey features.

See how Convey compares to WeSupply👇
WeSupply Logo in Scribbled Circle Convey Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+ limited
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready
💳 No Credit Card Required.
Book a demo to see how we can help you!

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