Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML |  |  |
Courier Integrations Order Tracking for your couriers around the world + LTL | 1000+ | 147 |
Ecommerce Platform Integration Shopify, Magento, Salesforce |  |  |
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |  |  |
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more |  |  |
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy |  |  |
Email & SMS Notifications Trigger order and shipping event notifications |  |  |
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen |  |  |
Split Shipment Order View Show customers that the order will be shipped in multiple packages |  |  |
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders |  |  |
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you |  |  |
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper |  |  |
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout |  |  |
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped |  |  |
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself |  |  |
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action |  |  |
Branded Return Portal Self-Service branded return portal for the customer |  |  |
Return Management Process returns and issue refund with one click |  |  |
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds |  |  |
International Returns Automated labels and customs, return to the closest international return center |  |  |
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code |  |  |
Instant Credit Gift Card, Store Credit, or Coupon exchanges |  |  |
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically |  |  |
Buy In-Store Return Online In-Store Purchases can be returned online |  |  |
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items |  |  |
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund |  |  |
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome |  |  |
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