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Return Logic vs Returnly

No two businesses are the same, so it can be difficult to choose the right tool for returns management that meets your specific requirements.


Return Logic has been designed to help Shopify brands at the beginning of their journey to process their returns effectively while ensuring positive customer relationships.


Returnly is a returns management platform that aims to solve eCommerce issues such as returns management and refunds, while creating a seamless self-service customer experience.


Learn more about Return Logic and Returnly, and book a demo to see how we compare to them.

Return Logic App Review
returnly logo - post-purchase software review

ReturnLogic enables scaling Shopify brands to manage their returns efficiently by reducing the frequency of those returns and the number of support queries.

It works with both backend and frontend to ensure a positive customer experience, improve the reverse logistics, and make returns operations go smoothly.

On the other hand, Returnly enables D2C (direct-to-consumer) businesses of varying sizes to manage returns more efficiently by creating a fully-branded returns experience, engaging with customers throughout the post-purchase journey, and providing ultimate transparency.

What are the unique features that differentiate the two?​

Return Logic
- Third-party warranty processing
- Pricing starts at $300 per month
- $1 additional cost per return
Returnly
- Instant Return Credit
- Exchanges ship Instantly
- In-Store Returns via Returnly App

What are the key elements of a
post-purchase experience platform?

It’s critical to enhance the purchase experience and client satisfaction after a sale in order to reduce customer support calls. Customer Lifetime Value and loyalty will both rise as a result of this.

 

Ecommerce retailers may use platforms such as Returnly, Return Logic, or WeSupply to enhance their return experience; however, enhancing just the return experience is only half of the challenge.

 

Customers will have higher expectations for your company if they perceive that the buying process is simple and painless, as well as when they understand how to access and use existing solutions.

 

Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements.

 

Return Logic and Returnly will not be able to provide the full post-purchase experience.

See how Return Logic compares to Returnly👇
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
Shopify 
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Limited
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
For Returns Only
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready
💳 No Credit Card Required.
This is why ecommerce teams choose us!
23%​

Customer Service
Cost Reduction

66%​

Email Open Rate

21%​

Email Notification CTR

32%​

Customer Satisfaction Increase

Book a demo to see how we can help you!