No two businesses are the same, so it can be difficult to choose the right tool for returns management that meets your specific requirements.
Return Logic has been designed to help Shopify brands at the beginning of their journey to process their returns effectively while ensuring positive customer relationships.
Returnly is a returns management platform that aims to solve eCommerce issues such as returns management and refunds, while creating a seamless self-service customer experience.
Learn more about Return Logic and Returnly, and book a demo to see how we compare to them.
ReturnLogic enables scaling Shopify brands to manage their returns efficiently by reducing the frequency of those returns and the number of support queries.
It works with both backend and frontend to ensure a positive customer experience, improve the reverse logistics, and make returns operations go smoothly.
On the other hand, Returnly enables D2C (direct-to-consumer) businesses of varying sizes to manage returns more efficiently by creating a fully-branded returns experience, engaging with customers throughout the post-purchase journey, and providing ultimate transparency.
It’s critical to enhance the purchase experience and client satisfaction after a sale in order to reduce customer support calls. Customer Lifetime Value and loyalty will both rise as a result of this.
Ecommerce retailers may use platforms such as Returnly, Return Logic, or WeSupply to enhance their return experience; however, enhancing just the return experience is only half of the challenge.
Customers will have higher expectations for your company if they perceive that the buying process is simple and painless, as well as when they understand how to access and use existing solutions.
Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements.
Return Logic and Returnly will not be able to provide the full post-purchase experience.
|
See how Return Logic compares to Returnly👇 |
 |
|
|
|---|---|---|---|
|
Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML |
 |
 |
|
|
Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ |
|
|
|
Ecommerce Platform Integration
Shopify, Magento, Salesforce |
|
Shopify
|
|
|
ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
|
|
|
|
3rd party marketing, support, email and SMS integrations
Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more |
|
Limited |
|
|
Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
|
|
|
|
Email & SMS Notifications
Trigger order and shipping event notifications |
|
|
For Returns Only |
|
Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
|
|
|
|
Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
|
|
|
|
Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
|
|
|
|
Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
|
|
|
|
Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
|
|
|
|
Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
|
|
|
|
Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
|
|
|
|
Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself |
|
|
|
|
Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
|
|
|
|
Branded Return Portal
Self-Service branded return portal for the customer |
|
|
|
|
Return Management
Process returns and issue refund with one click |
|
|
|
|
Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds |
|
|
|
|
International Returns
Automated labels and customs, return to the closest international return center |
|
|
|
|
Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
|
|
|
|
Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
|
|
|
|
Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
|
|
|
|
Buy In-Store Return Online
In-Store Purchases can be returned online |
|
|
|
|
Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items |
|
|
|
|
Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund
|
|
|
|
|
Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome |
|
|
|
|
In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready |
|
|
|
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
