No two businesses are the same, so it can be difficult to choose the right tool for returns management that meets your specific requirements.
Learn more about Return Logic and Returnly, and book a demo to see how we compare to them.
Return Logic has been designed to help Shopify brands at the beginning of their journey to process their returns effectively while ensuring positive customer relationships.
Returnly is a returns management platform that aims to solve eCommerce issues such as returns management and refunds, while creating a seamless self-service customer experience.
ReturnLogic enables scaling Shopify brands to manage their returns efficiently by reducing the frequency of those returns and the number of support queries.
It works with both backend and frontend to ensure a positive customer experience, improve the reverse logistics, and make returns operations go smoothly.
On the other hand, Returnly enables D2C (direct-to-consumer) businesses of varying sizes to manage returns more efficiently by creating a fully-branded returns experience, engaging with customers throughout the post-purchase journey, and providing ultimate transparency.
- Third-party warranty processing
- Pricing starts at $300 per month
- $1 additional cost per return
- Instant Return Credit
- Exchanges ship Instantly
- In-Store Returns via Returnly App
It’s critical to enhance the purchase experience and client satisfaction after a sale in order to reduce customer support calls. Customer Lifetime Value and loyalty will both rise as a result of this.
Ecommerce retailers may use platforms such as Returnly, Return Logic, or WeSupply to enhance their return experience; however, enhancing just the return experience is only half of the challenge.
Customers will have higher expectations for your company if they perceive that the buying process is simple and painless, as well as when they understand how to access and use existing solutions.
Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements.
Return Logic and Returnly will not be able to provide the full post-purchase experience.
See how Return Logic compares to Returnly👇 |  |  |  |
|---|---|---|---|
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML |  |  | |
Courier Integrations Order Tracking for your couriers around the world + LTL | 1000+ | | |
Ecommerce Platform Integration Shopify, Magento, Salesforce | | Shopify | |
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns | | | |
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more | | Limited | |
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy | | | |
Email & SMS Notifications Trigger order and shipping event notifications | | | For Returns Only |
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen | | | |
Split Shipment Order View Show customers that the order will be shipped in multiple packages | | | |
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders | | | |
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you | | | |
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper | | | |
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout | | | |
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped | | | |
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself | | | |
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action | | | |
Branded Return Portal Self-Service branded return portal for the customer | | | |
Return Management Process returns and issue refund with one click | | | |
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds | | | |
International Returns Automated labels and customs, return to the closest international return center | | | |
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code | | | |
Instant Credit Gift Card, Store Credit, or Coupon exchanges | | | |
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically | | | |
Buy In-Store Return Online In-Store Purchases can be returned online | | | |
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items | | | |
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund | | | |
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome | | | |
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready | | | |
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
We will build your Tracking Page to perfectly match your Brand look and feel.
We will customized your Notification Emails to perfectly match your Brand look and feel.
You will be in the best hands, we will guide you along the way from the beginning until you go live.
Customer Service
Cost Reduction
Email
Open Rate
Email Notification
CTR
Customer Satisfaction
Increase
The Ultimate Comparison - RMA Software
We gathered all the data that we could find, and we point out what makes each of these platforms great and how various apps work well with your store.
Narvar vs WeSupply
Narvar and WeSupply are two tremendously powerful post-purchase experience platforms. This page compares their features side-by-side.
Returnly vs WeSupply
Returnly and WeSupply are both easy to use, and powerful solutions. This page compares them side-by-side in a comprehensive evaluation.
Loop vs WeSupply
In the process to find the best Returns Solution for your business, you'll likely come across Loop Returns and WeSupply. This page compares the two.
Aftership vs WeSupply
The post-purchase experience has never been more important. Take a look at how Aftership and WeSupply compares.
Happy Returns vs WeSupply
Investing in a return automation platform can transform your business. You want a tool that delivers great experience and flexibility. This page evaluates Happy Returns and WeSupply side-by-side.
Return Logic vs WeSupply
ReturnLogic helps growing Shopify brands manage their returns efficiently.
Convey vs WeSupply
Convey works best for merchants who are dealing with high volumes of large-item returns.
Wonderment vs WeSupply
Made for small and medium-sized businesses that want to establish their brand image while also improving the after-purchase experience.
Zenkraft vs WeSupply
Zenkraft is a tool that works best with Salesforce-powered medium and large enterprises seeking to enhance their post-purchase customer experience.
Linc vs WeSupply
Linc works well with companies that want to improve sales and create a better post-purchase experience as a result.
ParcelLab vs WeSupply
ParcelLab enables medium and large enterprises to transform every customer interaction into a future sales opportunity through their effective operations experience management tools.
Aftership vs. Narvar
No two businesses are the same, so it can be difficult to choose the right tool for post-purchase operations that meets your specific requirements.
Happy Returns vs. Loop Returns
Learn more about Happy Returns and Loop Returns, and book a demo to see how we compare to them.
Zenkraft vs. Convey
This page compares two order tracking management platforms – Zenkraft and Convey – see which one fits your needs best!
