Choosing the right post-purchase platform is key for the success of your eCommerce business.
This page compares two of the most popular return management platforms, Loop Returns and Happy Returns, by features, integrations, and how each platform handles the post-purchase experience to help you choose the eCommerce returns software that’s right for you.
Learn more about Happy Returns and Loop Returns, and book a demo to see how we compare to them.
Through their Return Bars, branded interface, and returns automation, Happy Returns makes it easy for shoppers to return items they bought from both online and physical stores through the box-free, in-person return program. This solution aims for sustainability and cost-effectiveness while offering shoppers a variety of return choices.
Happy Returns works best for small and medium-sized businesses who don’t have to deal with huge volumes but still want multiple options to improve each return experience so as not to lose any potential sales or engagement opportunities with customers.
Loop Returns offers exchanges, returns automation, and data analytics to help Shopify brands retain revenue and keep customers coming back, encouraging exchanges over refunds.
The Shop Now option allows customers to apply the value of their current return order to other products in the brand’s catalog, driving more sales.
After a sale, it’s crucial to improve the post-purchase experience and client satisfaction in order to reduce customer service calls. This will increase Customer Lifetime Value and customer loyalty.
Ecommerce businesses may use platforms like Happy Returns, Loop or WeSupply to improve their return experience; but improving just the return experience is only half of the job.
A solid after-purchase experience platform will also set the proper expectations for customers, much like Amazon does on the product page.
Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements -Happy Returns and Loop Returns will not be able to provide the full post-purchase experience.
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See how Loop Returns compares to Happy Returns👇 |
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Do it Yourself Custom Branded Tracking Page
Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |
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Courier Integrations
Order Tracking for your couriers around the world + LTL |
1000+ |
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Ecommerce Platform Integration
Shopify, Magento, Salesforce |
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Shopify only |
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ERP Platform Integration
Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns |
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limited |
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3rd party marketing, support, email and SMS integrations
Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more |
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Enterprise Level Security
Highest level of security certification SOC 2 Type II, and GDPR Privacy |
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Email & SMS Notifications
Trigger order and shipping event notifications |
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Lost Shipment Reporting
Get notified when a order is delivered but lost or stolen |
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Split Shipment Order View
Show customers that the order will be shipped in multiple packages |
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Omnichannel Order Lookup and Tracking
Customers can lookup Web, In-Store, ERP and Phone Orders |
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Full Shipment Visibility
Identify Delayed and Stalled Shipment before the customer reaches out to you |
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Processing Time Visibility
Identify slow processing time at any distribution Warehouse, Store or Dropshipper |
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Predictive Pre-Purchase Estimated Delivery Dates
Amazon like estimated delivery dates on product page, cart and checkout |
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Pre-Shipment Delay Notifications
Let your customers know that some orders might be delayed automatically even before they are shipped |
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Intelligent Order Cancelation
Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. |
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Advance User Access Level
Set detailed permission for each user to see and act only on specific orders and take only specific action |
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Branded Return Portal
Self-Service branded return portal for the customer |
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Return Management
Process returns in WeSupply and issue refund with one click |
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Physical Return Processing
Receive Full or Partial returns, Inspect the products, restock and offer refunds. |
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International Returns
Automated labels and customs, return to the closest international return center |
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Printerless Returns via QR code
Return to over 200,000+ locations, Walgreens with a simple QR code |
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Instant Credit
Gift Card, Store Credit, or Coupon exchanges |
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Advance Return Disposition
Return directly to the dropshipper, specific warehouse or recycling location automatically |
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Buy In-Store Return Online
In-Store Purchases can be returned online |
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Keep the Item
Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. |
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Restocking Fees
A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
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Return Policy Enforcer
Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. |
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In-Store and Curbside Pickup
Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. |
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When you choose WeSupply we do all the work for you so you can go live as fast as possible!
Customer Service
Cost Reduction
Email Open Rate
Email Notification CTR
Customer Satisfaction Increase
