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Loop Returns vs Happy Returns

Choosing the right post-purchase platform is key for the success of your eCommerce business.

 

 

This page compares two of the most popular return management platforms, Loop Returns and Happy Returns, by features, integrations, and how each platform handles the post-purchase experience to help you choose the eCommerce returns software that’s right for you.

 

 

Learn more about Happy Returns and Loop Returns, and book a demo to see how we compare to them.

Loop Returns
happy returns review

Through their Return Bars, branded interface, and returns automation, Happy Returns makes it easy for shoppers to return items they bought from both online and physical stores through the box-free, in-person return program. This solution aims for sustainability and cost-effectiveness while offering shoppers a variety of return choices.

 

Happy Returns works best for small and medium-sized businesses who don’t have to deal with huge volumes but still want multiple options to improve each return experience so as not to lose any potential sales or engagement opportunities with customers.

 

Loop Returns offers exchanges, returns automation, and data analytics to help Shopify brands retain revenue and keep customers coming back, encouraging exchanges over refunds.

 

The Shop Now option allows customers to apply the value of their current return order to other products in the brand’s catalog, driving more sales.

What are the unique features that differentiate the two?​

Loop Returns
- Exchange First Platform
- Shop Now functionality
- Stripe Integration
Happy Returns
- Return Bars
- One-click exchange suggestionss
- Third-party platform integrations

What are the key elements of a
post-purchase experience platform?

After a sale, it’s crucial to improve the post-purchase experience and client satisfaction in order to reduce customer service calls. This will increase Customer Lifetime Value and customer loyalty.

Ecommerce businesses may use platforms like Happy Returns, Loop or WeSupply to improve their return experience; but improving just the return experience is only half of the job.


A solid after-purchase experience platform will also set the proper expectations for customers, much like Amazon does on the product page.


Customers are more likely to purchase from a company that informs them when their items will arrive before they place an order. It will notify the consumer when the product arrives and provide a branded tracking experience, as well as offer real-time information about package movements -Happy Returns and Loop Returns will not be able to provide the full post-purchase experience.

See how Loop Returns compares to Happy Returns👇
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
Shopify only
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
limited
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
This is why ecommerce teams
choose us!
23%​

Customer Service
Cost Reduction

66%​

Email Open Rate

21%​

Email Notification CTR

32%​

Customer Satisfaction Increase

Book a demo to see how we can help you!