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Convey vs WeSupply

No business is alike. That's why it can be challenging to choose the tools that work for yours.

Convey is a post-purchase solution that aims to create a positive customer experience by combining predictive supply chain data with real-time visibility.

WeSupply is a powerful post-purchase and returns management tool that enables online and omnichannel retailers to transform each customer interaction into a future opportunity.

Book a demo to see how we compare to Convey!

convey-wesupply-comparison-cover

There’s a significant difference between WeSupply Labs and Convey:

 

Convey works best for merchants who are dealing with high volumes of large-item returns and are looking for a solution that allows them to have a clear overview of their returns data for future improvements.

 

WeSupply works with all retailers, offering over 1,000 carrier integrations for increased performance, better returns management, and more convenient international returns, making it the perfect solution for dropshippers, small eCommerce businesses, medium omnichannel retailers, and even large B2B commerce enterprises.

What are the unique features that differentiate the two?​

Convey

• Bulk shipment exception alerting
• Last Mile Order Visibility
• Real-Time Reporting

WeSupply

• Order Lookup & Split Shipment Order Detail Page
• In-Store Pickup Management
BOPIS, Curbside Pickup and Returns
• Ultra Customizable Return Logics

What are the key elements of a post-purchase experience platform?

Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boost customer loyalty.

 

After your purchase, a fantastic post-purchase experience will set the appropriate expectations for the consumer, like as Amazon does on the product page, cart, and checkout with a notification telling them exactly when the item will arrive before you even place your order.

 

The five pillars of a successful post-purchase platform are as follows:

  • Customer Experience
  • Operational Efficiency
  • Customer Support
  • Integrations
  • Tracking and Optimization

When it comes to post-purchase management, many choices are available for businesses of all sizes. Two of the most well-known platforms, however, are Convey and WeSupply.

Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.

See how Convey compares to WeSupply👇
WeSupply Logo in Scribbled Circle Convey Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+ limited
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready
💳 No Credit Card Required.
Book a demo to see how we can help you!

Compare Post-Purchase Experience Solutions