• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

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      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

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      Get inspired by stories of how our customers implemented an effortless post-purchase experience

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Shopify Returns & RMA

Managing Shopify returns has never been easier! Automate the entire process & encourage self-service returns in just a few steps with our complete Shopify post-purchase solution.

WeSupply Self Service Returns

Your customer experience will set you apart from your competition.

Make your Shopify returns procedure as simple as shopping. Retain your customers, don’t loose them!

 

Are you processing returns in another system? 3PL, WMS or ERP?

With WeSupply you can keep your existing process!

 

We will automatically detect when a return is refunded, update on the frontend the status and automatically notify the customer about their refund.

Save time with Smart Return Rules

Not all products are created equal – Smart Return Rules, offers the ability to customize your eCommerce return policy based on a category, attribute, or individual item level.

 

It will help you fight return fraud and abusers.

 

No return policy is too complicated!

Notify your customers about the latest return status

Proactively notify your customers before they contact you!

 

 

“Where is my refund?” is just as common as “Where is my order?”

 

Notify your customers when the return arrived at your warehouse and as soon as a refund is issued. This will save your support team a lot of time. 

Buy Online Return in Store.

In-store returns provide you the opportunity to boost revenue and foot traffic to your store.

 

With over 60% of customers more likely to buy if they can return to a physical store, in-store returns are a significant advantage over online-only competition.

 

You also have an excellent chance to delight them with your latest items and deals, which will enhance the likelihood that they’ll purchase from you again.

 

Streamline this process by offering:

 

• List all stores that can accept the return. Clears up any confusion, avoids unnecessary trips, and mitigates customer service phone calls.

 

• Pre-approve returns. This avoids any hassle at the store level – just walk in, drop off, and get your refund. Easiest return experience ever!

WeSupply integrations

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

The WeSupply x Shopify integration lets you:

  • Automate order tracking experience and reduce WISMO calls;
  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

Learn more about our solutions

We are not just a platform, we are your partner!

If you’re already using Shopify then integrating with us is simple – feel free to reach out to us and we can work together further!