• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

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Shopify Order Tracking App

The Post-Purchase branded order tracking solution for your Shopify store that reduces WISMO calls and radically improves customer experience.

WeSupply Paravel Order Tracking

Omnichannel Order Tracking for Shopify.

WeSupply is the only software you need to streamline your Shopify orders.

 

From website purchases to phone orders and apps, WeSupply has you covered. Our software integrates with Shopify POS, OMS, and WMS to create one seamless experience for your customers.

 

They will always have one reliable portal to check their order regardless of where they buy from.

 

  • Eliminate the hassle of managing multiple systems to track orders
  • Create a seamless shopping experience across all platforms
  • Simple order management so you can focus on your business growth

Shopify Shipment Tracking.

Bring your customer back to your website regardless what carrier you use.

 

You will have one simple to understand, fully customizable branded experience that is engaging and provides realtime updates about every shipment as soon as the page loads.

 

You will never have discrepancy between the carrier websites and your website. 

WeSupply Branded Tracking Page

Split Order and Shipment Management for your Shopify Orders

Regardless how many split orders your have with additional split shipments in Shopify we centralize all the information in one view and tie everything back to the original parent order.

 

It works like Magic!

Connect the tools you already use. Plus new ones.

1000+ Carriers Supported worldwide

 

50+ pre-built integrations to support any marketing or customer support tool

 

Powerful API to easily integrate into and with any system.

WeSupply integrations

The WeSupply x Shopify integration lets you:

  • Automate order tracking experience and reduce WISMO calls;
  • Automate shipping email & SMS notifications;

  • Fully branded order tracking experience;

  • Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;

  • Easy-to-use Order Lookup;

  • Order Detail & Order Tracking Page;

  • Split packages regardless of the delivery method (ship to home, in-store pickup);

  • Send order-related notifications for both online and in-store orders;

  • Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;

  • Access to various integrations with helpdesk, marketing, personalization tools.

  • Encourage self-service returns to create a truly seamless customer experience from start to end.

Learn more about our solutions

We are not just a platform, we are your partner!

If you’re already using Shopify then integrating with us is simple – feel free to reach out to us and we can work together further!