Narvar is a post-purchase experience platform that allows you to create an on-brand post-purchase experience from order tracking to notifications and returns.
Book a demo to see how we compare to Narvar.
Consumers return items on their terms. Provide options to return by mail, to a nearby store, or to 200,000+ carrier and partner locations.
Deploy highly granular returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.
Retain revenue and reduce reverse logistics and inventory markdown costs by converting returns into exchanges.
Pricing can vary based on the number of orders and functionality you are using. Based on discussions with clients that moved from Narvar to WeSupply it was a yearly contract starting from around $30,000 per year for basic functionality and the pricing goes up from here.
Narvar is mostly for large enterprises who can afford the steep pricing and is looking for the Concierge Service. Many years ago Narvar was among the very few softwares that offered post-purchase experiences but in the past few years many companies are offering what Narvar does. Here are 10 questions you need to ask yourself before signing a contract with Narvar.
See how Narvar compares to WeSupply👇 |  |  |
|---|---|---|
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |  | limited |
Courier Integrations Order Tracking for your couriers around the world + LTL | 1000+ | 300+ |
Ecommerce Platform Integration Shopify, Magento, Salesforce | | |
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns | | |
3rd party marketing, email and SMS integrations Klaviyo, Attentive, Listrak, Yotpo and many more | | |
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy | | |
Email & SMS Notifications Trigger order and shipping event notifications | | |
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen | | |
Split Shipment Order View Show customers that the order will be shipped in multiple packages | |  |
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders | | |
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you | | limited |
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper | | |
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout | | |
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped | | |
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. | | |
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action | | |
Branded Return Portal Self-Service branded return portal for the customer | | |
Return Management Process returns in WeSupply and issue refund with one click | | |
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds. | | |
International Returns Automated labels and customs, return to the closest international return center | | |
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code | | |
Instant Credit Gift Card, Store Credit, or Coupon exchanges | | |
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically | | |
Buy In-Store Return Online In-Store Purchases can be returned online | | |
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. | | |
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund. | | |
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. | | |
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. | | |
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
We will build your Tracking Page to perfectly match your Brand look and feel.
We will customized your Notification Emails to perfectly match your Brand look and feel.
You will be in the best hands, we will guide you along the way from the beginning until you go live.
Customer Service
Cost Reduction
Email
Open Rate
Email Notification
CTR
Customer Satisfaction
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