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Happy Returns Review

What is Happy Returns?

Happy Returns is a returns solution that is primarily known for their return bars network.

Book a demo to see how we compare to Happy Returns.

happy-returns-logo-big-2

What are the benefits of Happy Returns?

Return Bars

Box-free, label-free returns at their network of 3,800+ Return Bars. It's a great solution if your customers are located in large metro areas, usually close to downtown area where these return bars are located.

Return to Store

Store associates will be able to process returns in store using the Happy Returns app on an iPad. This is a great solution if your store already has iPads available, otherwise it's an additional hardware you will need to purchase and maintain.

Return to their hub

When a customer returns their package, it can automatically route to Happy Returns Hub where it gets inspected, processed or donated. Great solution if you want to "outsource" returns to a 3rd party and you are not in a rush to get the inventory back in stock.

Happy Returns pricing?

Pricing can vary based on the number of returns and functionality. The plan that allows for all the flexibility starts at $500/month for up to 1500 items, this is not returns, but ITEMS or $0.33/item. 

To get a comparable pricing to WeSupply, we charge $0.2/return. If your average number of products returned are 3 items per return WeSupply will cost you $0.2 and Happy Returns $0.99 – quite a big difference. 

Who is Happy Returns best for?

Happy Returns is designed for Brands that prefer to outsource their return processing activities. If you are a retailer that processes their own returns, and you would like to get the product back into your warehouse as soon as possible, Happy Returns might not be the best fit for your needs.

 

It’s a nice solution for DTC brands that have their customers close to downtown metro areas and where the products can be easily returned such as the “fashion industry”.

Happy Returns features.

See how Happy Returns compares to WeSupply👇
WeSupply Logo in Scribbled Circle Happy Returns Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML.
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself.
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns in WeSupply and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds.
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items.
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund.
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome.
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready.
💳 No Credit Card Required.
Book a demo to see how we can help you!

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