• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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  • Customers
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      Explore the most comon questions about WeSupply

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ParcelLab Review

What is ParcelLab?

ParcelLab is a post-purchase solution that enables brands to personalize customer communication and build post-sales experiences tailored to their audience.

Book a demo to see how we compare to ParcelLab.

parcellab-logo-big

What are the benefits of ParcelLab?

QR/Bar Codes for
Return Labels

ParcelLabs enables companies to go paperless and remove return shipping labels in favor of QR or bar codes.


Email, SMS Communications

Proactive notifications are triggered by carrier updates and other integrations to keep customers in the loop regarding order statuses and shipment exceptions.

Flexible Return Options

This feature enables customers to choose from exchange or refund options, as well as pick the most convenient shipping, drop-off, or in-store return locations.

ParcelLab pricing?

ParcelLab is a paid software, but the company does not currently provide pricing information on their website and requires booking a demo.

According to source, the pricing for this tool starts at $2,400per month for < 25,000 shipments per month.

Who is ParcelLab best for?

ParcelLab enables medium and large enterprises to transform every customer interaction into a future sales opportunity through their effective operations experience management tools.

ParcelLab features.

See how Return Logic compares to Returnly👇
WeSupply Logo in Scribbled Circle ReturnLogic Logo in Scribbled Circle Returnly Logo in Scribbled Circle
Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML
Courier Integrations Order Tracking for your couriers around the world + LTL
1000+
Ecommerce Platform Integration Shopify, Magento, Salesforce
Shopify 
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more
Limited
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy
Email & SMS Notifications Trigger order and shipping event notifications
For Returns Only
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen
Split Shipment Order View Show customers that the order will be shipped in multiple packages
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action
Branded Return Portal Self-Service branded return portal for the customer
Return Management Process returns and issue refund with one click
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds
International Returns Automated labels and customs, return to the closest international return center
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code
Instant Credit Gift Card, Store Credit, or Coupon exchanges
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically
Buy In-Store Return Online In-Store Purchases can be returned online
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready
💳 No Credit Card Required.

Special Bonus!

When you choose WeSupply we do all the work for you so you can go live as fast as possible!

Branded Tracking Page

We will build your Tracking Page to perfectly match your Brand look and feel.

Notification Emails

We will customized your Notification Emails to perfectly match your Brand look and feel.

Dedicated Success Manager

You will be in the best hands, we will guide you along the way from the beginning until you go live.

This is why ecommerce teams choose us!

23%

Customer Service
Cost Reduction

66%

Email
Open Rate

23%

Email Notification
CTR

32%

Customer Satisfaction
Increase

Book a demo to see how we can help you!

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