Convey is a post-purchase solution that aims to create a positive customer experience by combining predictive supply chain data with real-time visibility.
WeSupply is a powerful post-purchase and returns management tool that enables online and omnichannel retailers to transform each customer interaction into a future opportunity.
Book a demo to see how we compare to Convey!
There’s a significant difference between WeSupply Labs and Convey:
Convey works best for merchants who are dealing with high volumes of large-item returns and are looking for a solution that allows them to have a clear overview of their returns data for future improvements.
WeSupply works with all retailers, offering over 1,000 carrier integrations for increased performance, better returns management, and more convenient international returns, making it the perfect solution for dropshippers, small eCommerce businesses, medium omnichannel retailers, and even large B2B commerce enterprises.
• Bulk shipment exception alerting
• Last Mile Order Visibility
• Real-Time Reporting
• Order Lookup & Split Shipment Order Detail Page
• In-Store Pickup Management
• BOPIS, Curbside Pickup and Returns
• Ultra Customizable Return Logics
Optimizing the post-purchase experience can result in a significant reduction in support inquiries. It increases revenue and boost customer loyalty.
After your purchase, a fantastic post-purchase experience will set the appropriate expectations for the consumer, like as Amazon does on the product page, cart, and checkout with a notification telling them exactly when the item will arrive before you even place your order.
The five pillars of a successful post-purchase platform are as follows:
When it comes to post-purchase management, many choices are available for businesses of all sizes. Two of the most well-known platforms, however, are Convey and WeSupply.
Here we’ll compare and contrast these two platforms in order to help you decide which is the best fit for your business.
See how Convey compares to WeSupply👇 |  |  |
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Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML |  | |
Courier Integrations Order Tracking for your couriers around the world + LTL | 1000+ | limited |
Ecommerce Platform Integration Shopify, Magento, Salesforce | | |
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns | | |
3rd party marketing, support, email and SMS integrations Klaviyo, Attentive, Yotpo, Zendesk, Gorgias and many more | | |
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy | |  |
Email & SMS Notifications Trigger order and shipping event notifications | | |
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen | | |
Split Shipment Order View Show customers that the order will be shipped in multiple packages | | |
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders | | |
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you | | |
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper | | |
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout | | |
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped | | |
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself | | |
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action | | |
Branded Return Portal Self-Service branded return portal for the customer | | |
Return Management Process returns and issue refund with one click | | |
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds | | |
International Returns Automated labels and customs, return to the closest international return center | | |
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code | | |
Instant Credit Gift Card, Store Credit, or Coupon exchanges | | |
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically | | |
Buy In-Store Return Online In-Store Purchases can be returned online | | |
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items | | |
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund | | |
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome | | |
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready | | |
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
We will build your Tracking Page to perfectly match your Brand look and feel.
We will customized your Notification Emails to perfectly match your Brand look and feel.
You will be in the best hands, we will guide you along the way from the beginning until you go live.
Customer Service
Cost Reduction
Email
Open Rate
Email Notification
CTR
Customer Satisfaction
Increase
The Ultimate Comparison - RMA Software
We gathered all the data that we could find, and we point out what makes each of these platforms great and how various apps work well with your store.
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