Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Advanced Online Order Tracking To Level Up
The Customer Experience

Advanced online order tracking is the solution you didn’t know you needed to take the post-purchase customer experience to the next level!

Riddle: What is always in front of you but can’t be seen?


Answer: The future.


Yes, although it’s hard to predict what the future holds for the retail industry, there are several things we know for sure:


  1. Online shopping is here to stay.
  2. A lot of support questions are redundant and repetitive.
  3. Post-purchase anxiety is real.

In fact, a survey shows that nearly all consumers actively track their packages— more specifically 91% of respondents, whereas nearly 1/5 of them track their packages multiple times a day.


People are anxious and want to know exactly what happens to their packages the moment the order has shipped to the instant the items reach their doorstep.

If you’re like most people, the first thing you do when you get in your car is to fasten your seatbelt. But after that, where do your eyes go? Chances are that you’ll be looking at the dashboard. And for good reason: it’s full of information that can help you take off and keep moving toward your goal destination.


Besides, by keeping an eye on your fuel gauge, you can avoid costly trips to the gas station. By monitoring your speed, you can avoid costly tickets. By keeping an eye on the time, you can avoid being late for important appointments.


Similarly, a detailed dashboard can help you take care of business. Using an advanced order tracking solution enables you to manage your resources more efficiently, communicate potential delays to customers, and recognize and resolve problems with your shipments quickly.

Truth is that we’re all running out of time, and in such a competitive market, retailers and their customer care teams are on the edge at all times. They’re always (metaphorically) running around, answering WISMO (“Where Is My Order?”) calls, emails, and chats. Customer service reps are close to the point of burnout, and managers are always behind with revenue-producing activities like marketing and sales. The last thing they need is to make order tracking more complicated.


What makes advanced order tracking necessary?


When it comes to tracking shipments and orders, not using the most effective tools only makes the entire process seem like you’re making three right turns instead of one left, sending customers from one carrier’s website to another’s.


The lack of branded content on a third-party service provider makes customers even more skeptical and likely to constantly contact your support team for rudimentary information, such as the order status.


This leads to overwhelmed staff, and a significant increase in the number of escalated support inquiries, often managers having to step up and take care of these situations before something unfavorable happens to the brand’s reputation. After all, most consumers link the shipping experience to the brand itself.

Never receive
"Where Is My Order?"
calls again.

wismo before and after wesupply
wismo before and after wesupply

Never receive "Where Is My Order?" calls again.

What exactly does it involve?


It’s hard to keep track of online orders, especially when they come from different channels. Customers expect retailers to have a smooth and efficient order tracking process. Not being able to meet this expectation can lead to lost sales and negative reviews.


An advanced order tracking system helps retailers manage their online orders with ease. This online, often cloud-based solution offers a simple, user-friendly interface that makes it easy for customers to check the status of their order at any time.


What makes the difference between basic and advanced order tracking?


Basic order tracking often requires a lot of manual input. Staff members need to update order statuses manually, which can lead to unintentional human error. It can happen to the best of us. Besides, what’s the point of offering order tracking if most of your efforts are tedious and manual, and you’re not offering real-time information.


Moreover, most online order tracking tools and providers have a generic look and feel. Brands need to put their brand assets forward and re-engage with their audience to drive future purchases. Imagine being a customer clicking on a 3rd-party link that looks nothing like the brand you’re purchasing from, taking you to multiple pages, for example from the FedEx page after the order has shipped to the UPS one during the last-mile delivery.


On the other side, importing orders in WeSupply is just so much easier. Tracking all orders, regardless of the sales channel (e.g., online, physical stores, curbside pickup, social media, etc.) is simple, and intuitive, and it takes less time. Additionally, it comes with 3,000+ courier integrations to enable you to make the whole process much quicker and cost-effective.


WeSupply order tracking, for instance, enables retailers to level up the customer experience, improve their bottom line, and race all the way through to the finish line:

With WeSupply, customers can get relevant tracking information. learn about any shipment exceptions, and prevent package theft, by checking their orders in one centralized place— you’ll be offering them more than just a tracking number and a 3rd-party carrier link.




With the ever-increasing popularity of online shopping, order tracking has become crucial for merchants worldwide. Not only is it important to be able to deliver packages quickly, but it’s also essential to ensure that customers can stay on top of the status of their orders at all times.


An advanced online order tracking system is a must in this situation, offering retailers a multitude of benefits, both in terms of customer satisfaction and team performance. In addition to enhancing the customer experience, real-time order tracking also helps retailers by reducing the pressure on their support team.


Gone are the days of long phone wait times or unanswered emails— with an advanced order tracking system in place like WeSupply, employees can focus on more urgent tasks rather than chasing down shipment statuses for countless customers at once.

Not Convinced Yet? See WeSupply
Order Tracking in action!

Watch the demo below and see for yourself!

Not Convinced Yet? See WeSupply Order Tracking in action!

Watch the demo below and see for yourself!

wesupply order tracking demo
wesupply order tracking demo

Not Convinced Yet? See WeSupply Order Tracking in action!

Jump Ahead!

In this article you'll learn:

Want more details about curbside pickup in retail?

Download this guide to learn everything you need to know about BOPAC!

Related articles


We help ecommerce businesses make shipping and returns profitable. Watch Demo Book a demo Start Your 14-day Free Trial 1 Million People From Global Brands

Ecommerce Order Tracking

# Centralized Order Management Ecommerce Order Tracking. Ecommerce order tracking for your online store: A better way to organize, automate & improve your eCommerce operations.

Logistics Analytics

Logistics Analytics Made Easy. # Action-Oriented Insights Use logistics analytics to your advantage! Our dashboard shows you in real-time the status of all your shipments