Online Shop ZAVI manages to increase workload capacity by 20% with 360-visibility into all shipping and returns operations.
ZAVI is a sustainable clothing brand that aims to make clothes affordable and accessible for everyone. The online Shop ZAVI is on a mission to make beautiful, high-quality clothes affordable and accessible for women and men across the globe. Using cutting-edge technology and sustainable materials, ZAVI is able to produce garments that are eco-friendly, stylish, and affordable.
In recent years, there has been a shift towards sustainability in the fashion industry. Consumers are becoming more conscious of the environmental impact of their clothing choices and are looking for brands that offer sustainable options.
As a result, many fashion retail companies are now investing in sustainable practices such as using recycled materials, reducing water consumption, and relying on renewable energy sources. This is not only good for the environment but also good for business. Brands that can demonstrate their commitment to sustainability are more likely to win over customers and increase their bottom line.
Our goal is to help Shop ZAVI build a more sustainable future for fashion, one where clothes are designed to be worn for years, not just a few seasons. We believe that slow fashion is the way of the future, and we’re here to contribute to their success.
ZAVI, which relies heavily on Shopify for managing its eCommerce store, needed a comprehensive post-purchase experience platform that would enable the ease of management of product orders and returns, simultaneously.
Without a centralized location to track both orders and returns, ZAVI was experiencing difficulties in automating the return process that would instantly return the product to the appropriate warehouse it was shipped from upon purchase via Shopify.
In Phase 1, to bridge the gap between Shopify and tracking shipping and return, WeSupply first analyzed ZAVI’s existing post-purchase customer journey. This helped us identify the key areas where improvement was needed, then create a plan to address these areas and implemented it successfully.
As a result, ZAVI’s customers were able to effortlessly track their shipping and easily initiate returns in minutes, making sure all processes work properly. This not only made the process more efficient but also saved hours for both ZAVI and its customers.
During Phase 2, as part of our engagement with ZAVI, we enabled them to implement certain features to improve their Returns Management process and provide customers with more options in terms of returns, exchanges, and refunds.
Automated return logics & return label generation helped streamline the returns process, and returning products to multiple warehouses enabled ZAVI to relocate products more easily, avoiding additional costs and cutting down warehouse processing time.
Moreover, the Branded Tracking Page allows ZAVI to create a consistent, branded customer experience, whereas the Split Ship View functionality enables them to keep track of all their orders more efficiently. After all, having full visibility of order data makes a difference, and information controls the ability to improve, hence the ~20% increase in workload capacity.
Lastly, sending out proactive email notifications enables timely communication that ultimately led to building trust-based and long-lasting customer relationships.
After implementing WeSupply as their order tracking and returns management platform, ZAVI reports:
20% reduction in workload related to customer inquiries regarding order status.
360-degree visibility into all shipping and return operations through WeSupply.
Confidence that products will be returned to their original warehouse shipping location, eliminating additional product displacement and transportation costs.
As a lean company, WeSupply has saved us ~20% of workload capacity related to the post-purchase experience, allowing us to leverage our team and provide a seamless purchase experience to our customers.
Taylor Borde, Growth & Performance Marketing Manager, Shop ZAVI
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