To win the loyalty of sneaker-fans, KicksUSA/Snipes invested in Magento Business Intelligence to mine deeper into its data. The brand discovered opportunities for improvements to customer service processes and tripled the headcount of their team to focus on welcoming back returning customers. In an era when acquiring, converting, and retaining valuable customers is becoming more difficult, KicksUSA/Snipes used Magento Business Intelligence to find a competitive edge. The company saw a 20% initial return rate, followed by a 35% return rate the next year, accounting for 45% of KicksUSA/Snipes revenue.
Eliminate shipping anxiety and Set Expectations from the Beginning! Accurate delivery estimations to eliminate the guesswork and increase conversion.
Did you know that your customers are at least 4X more likely to open emails regarding their purchases then pure marketing emails?
Use this opportunity to educate your customers about additional products that work best with their current purchase.
We fully integrate with any personalization engine that you might already have such as Nosto or SailThru.
Effortless Omni-Channel package tracking and proactive updates!
Increase Customer Satisfaction and Decrease Customer Service cost.
Manage Returns and Exchanges. Friction-free returns experience is a key part of the overall shopping experience, and create new revenue opportunities.
87%* of consumers have a more positive view of companies that support social and/or environmental issues.
With the rise of ethical eCommerce your customers are demanding corporate social responsibility
100+ Carriers and Platforms.