What is Post Purchase Behavior, & Why Should You Care? Are you leaving money on the table by ignoring the post purchase behavior of your
“Order shipped, now what?” Why is it important to view things from your customer's perspective?
Order shipped, what comes next? Put yourself in your customers’ shoes: you place an order online and now you have to wait for the package to arrive. What are the questions that keep popping up in the back of your mind? “Where is my order?” is surely one of them.