Kibo Order Notifications
Integration
Send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.
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Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
Find the answer to all your questions
Explore the most comon questions about WeSupply
Calculate the ROI that WeSupply can bring you
Request a no strings attached review of your current shopping experience and missed conversion opportunities
Take a step by step trip through our functionality to see how we can improve your ecommerce processes.
Read actionable articles on how to optimize your post-purchase experience and decrease support tickets
Get inspired by stories of how our customers implemented an effortless post-purchase experience
A Deep Dive into Top Companies' Order Tracking & Returns Strategy
Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!
Send over 40+ Branded Order Notifications via Email & SMS to create an engaging experience at every step.
Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed
Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery
Delivered
Exception/Delays
Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded
E-Receipts
Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill
As soon as you generate a shipment in Kibo, WeSupply picks up the information and notifies the customer.
Because the customer is expecting order and shipment updates, our notifications are outperforming any marketing email.
With 66% Open Rate and 21% CTR is a great opportunity to re-engage with your customers by presenting engaging marketing content or upsell the right products.
If you are taking Pre-Orders, Backorders or even if you have custom pre-shipment statuses such as “personalize” or “custom order”, you will be able to send custom notification to your customers based on the product status or customer product fields from Kibo.
Proactively notify your customers before they contact you!
Help out your support team with real-time order and shipment status lookup. One place to identify all your orders that are:
Easily select all affected orders and shipments and send a bulk custom update.
It’s simple, with our integration we know all your Kibo orders that are ready for Pickup, using that information we automatically trigger the “Order is ready for pickup” notification via Email or SMS.
Additionally you can enable the checkin process, where the customer will be able to tell your store when they are on the way as well as when they arrive at your store.
If the customer does not pickup the package within a few days you can send out automatic reminders.
Simply enable everything with a click of a button – no additional integration is required.
1000+ Carriers Supported worldwide
50+ pre-built integrations to support any marketing or customer support tool
Powerful API to easily integrate into and with any system.
Automate order tracking experience and reduce WISMO calls;
Automate shipping email & SMS notifications;
Fully branded order tracking experience;
Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;
Easy-to-use Order Lookup;
Order Detail & Order Tracking Page;
Split packages regardless of the delivery method (ship to home, in-store pickup);
Send order-related notifications for both online and in-store orders;
Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;
Access to various integrations with helpdesk, marketing, personalization tools.
If you’re already using Kibo then integrating with us is simple – feel free to reach out to us and we can work together further!