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What’s gonna happen? Show return code. Okay, error message. Err 500. Let’s try one more. No. So that doesn’t work clearly. Maybe later on? Continue. Let’s try the other one. Oh, there we go. It worked. So I have to basically take this QR code and go to FedEx. So it’s gonna be cool. And let me just take a screenshot of this because I have some interesting ideas with this. But what happens if I cancel? I can still print? No. Error. Error. Let’s cancel this and see. Please wait. Cancel return. I can do it one more time. Let’s see the third option. No longer wanted, carrier pick up, continue. Schedule pickup. Let’s see how is the scheduling of pickup works. Okay, pick up location. No, this is the store address. Why? No, I don’t want to go there. I have to type in my own address. So let’s say that’s the one, special instruction, none, just to see how that works, continue.
Okay, a refund will be initiated within two weeks of the carrier receiving the items from you. Print Return Label. Same thing. So I guess I have to give it to the guy. Now let’s see what kind of notifications I received from them. Your refund is pending for the item return. And here is the Return Label attached. Pretty good. This is the QR code that I can do to basically return it at the FedEx location. Really cool, when it works. Prepare your return for pickup. Good and Pick up confirmation. And here is the label again. Let’s see! I’m going to cancel this return as well. It could have modified it. Okay, that’s how you modify it. Cool. Anyways, I’m going to try to cancel this.
Overall, curbside didn’t work, right? The buttons don’t always work. Some experiences have a lot of potential, but they need to be reviewed a bit. Sometimes they’re confusing, or they can be improved, like the sorting, there are all kinds of error messages that you guys have seen. One, two, whatever. And what’s happens is that as soon as you receive this error message, the customer, the regular customer is going to email you right away. So you definitely do not want to have any kind of stupid error message, that’s for sure.
Notifications are good. Overall, it kind of does what it’s supposed to do. The return was not bad at all, curbside was a really bad experience. They promised to be ready that day, and it was ready the next day. Whatever.
There’s a lot of room for improvement here. And this is Walmart, guys. Like Walmart should be up there. Right? They want to compete with Amazon. Like, this is bad. Amazon doesn’t do this kind of nonsense. I’m going to review Amazon as well. I doubt they have such issues, like error messages, like where is it? And not one, but two. Come on. They are not answering the phone when you get to the store for pickup, even if I misunderstood it. This clearly should be much better explained, because it’s curbside versus in-store pick-up, prior to making the purchase.
Anyways, there’s a lot of room for improvement for Walmart as well. So maybe I’m gonna do another test in a few months and see how that works. So if I do that, I might change my mind, but so far not there yet. Not there yet. So take care, guys. I’m going to post a lot of screenshots in the article. So make sure you check that out as well. If you want to look at them, you know much better because they’re going to be cool. Take care, bye!