B&H Ecommerce Customer Experience Review

WeSupply Experience Score0%

View Score Breakdown

Home Page0%

Site Serach0%

Category Page0%

Product Page0%

Cart & Checkout0%

My Account0%

Email & Communications0%

Post Purchase Experience0%

Customer Service0%

Mobile Experience0%

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Header

Likes

Dislikes

Site Search

Dislikes

Homepage

Category Page

Product Page

Likes

Cart Page

Likes

Checkout Page

Order Confirmation Page

My Account

Likes

Dislikes

  • Soft login
  • No confirmation for saving information
  • No ability to add a new credit card

Order View Page

Order Tracking Page

Dislikes

  • As soon as the customer requests order cancelation, B&H should send an email confirmation

Order Return Flow

Dislikes

Support Center

Likes

Dislikes

  • Some answers should go into more details and it should answer or link to the next most common question.

Email Communications

Mobile Experience