Encourage self-service returns to create a truly seamless customer experience from start to end. Offer instant access to all store information, from open hours to store reviews with Store Locator. Provide multiple shipping and pickup options like in-store and curbside pickup
Order Confirmation
Custom Pre-Shipment Statuses
Order Cancelled
Backordered
Order Delayed
Label Generated
Shipment Received
Shipment In Transit
Failed Attempt
Picked Up
Out For Delivery
Delivered
Exception/Delays
Return Initiated
Return On its Way
Return Delivered
Refund Issued
Return Approved or Rejected
Store Return Approved
Store Return Refunded
E-Receipts
Order Received
Ready for Pickup
Picked Up
Pickup Reminder
Pickup Cancelled
Order is Unable to Fulfill
WeSupply receives an update as soon as you generate a shipment in Salesforce, and it notifies the customer right away.
Our emails are outperforming any marketing email because consumers are looking forward to order and shipment notifications.
Our Emails have a 66% open rate and a 21 percent CTR, making this an excellent opportunity to reconnect with your consumers.
Offer relevant and interesting marketing material and upsell exactly what your customers need.
Notify your customers based on Salesforce Commerce Cloud order status, especially if you’re taking pre-orders, backorders, or have custom pre-shipment statuses.
Proactively notify your customers before they contact you!
Assist your support staff by providing real-time lookups for order and delivery status. One place to find out whether you have any pending orders or:
Easily select all affected orders and shipments and send a bulk custom update.
We identify all your Salesforce Commerce Cloud orders ready for pick-up and automatically send an “Order is ready for pickup” notification via email or SMS.
Enable self-checkout, which allows your customer to notify your store when they arrive. You can send automated reminders if an order isn’t picked up within a few days.
1000+ Carriers Supported worldwide
50+ pre-built integrations to support any marketing or customer support tool
Powerful API to easily integrate into and with any system.
Automate order tracking experience and reduce WISMO calls;
Automate shipping email & SMS notifications;
Fully branded order tracking experience;
Send shipping notifications such as Shipment Exception, Shipment Failed Attempt, Shipment Out for Delivery;
Easy-to-use Order Lookup;
Order Detail & Order Tracking Page;
Split packages regardless of the delivery method (ship to home, in-store pickup);
Send order-related notifications for both online and in-store orders;
Order management & shipment visibility into unfulfilled orders, delivery exceptions, stalled shipments;
Access to various integrations with helpdesk, marketing, personalization tools.
If you’re already using Salesforce Commerce Cloud then integrating with us is simple – feel free to reach out to us and we can work together further!
