The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team


      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

OnTrac Tracking Solution

The OnTrac Tracking Solution you need in order to gain back control of your shipments and create a premium post-purchase customer experience.

Couriers OnTrac Carrier

OnTrac is a regional parcel delivery company that serves the western and central United States, as well as parts of Canada. The company specializes in delivering time-sensitive and temperature-sensitive parcels.


OnTrac was founded in 1991, and today the company has over 1,000 employees. In addition to its parcel delivery business, OnTrac also offers logistics services, including warehousing and order fulfillment. OnTrac has a network of over 10,000 shipping locations, and its parcels are delivered by a fleet of over 500 trucks.

OnTrac as Your Carrier Service Provider

If you’re currently relying on a third-party carrier page to manage your package tracking and notifications, it’s time for an upgrade. Design your own tracking pages using branded, personalized content that speaks to your audience instead, and create a fantastic Post-Purchase Customer.


Choose from our mobile-friendly designs and customize them as you please for a streamlined customer experience. Get a complete overview of order tracking and management information, including the delivery window, processing time from the moment the order is placed to the processing in the local warehouse, and the actual delivery date.


Take your business a step further with our self-service returns management tools that allow customers to initiate returns themselves and remove the pressure from your customer support team! WeSupply provides you with automated return shipping label generation, return reasons and logics, and branded returns portal— everything you need in one place.

OnTrac Branded Tracking Page

Did you know that online shoppers check out the order tracking page on average, 3.6 times per order?


The tracking information for your packages is important, especially if you’re shipping internationally. Providing a branded page to view order progress and shipment updates will turn occasional shoppers into loyal customers!


  • Premium Customer Experience with Order Tracking & Shipping Notifications.

  • Boost sales growth with Fully Branded Tracking Pages that speak to your brand.

  • Keep re-engaging shoppers for long-term success and improved customer LTV.

  • Update Tracking Page with Personalized marketing offers.

  • Let customers check the shipping status to remove “Where is my order?” tickets.

6 Fully Customizable OnTrac Branded Tracking Page Designs.

WeSupply is the new go-to for all your order tracking and management needs, but also branded and personalized post-purchase experiences. With industry leaders in transportation now integrated with us, there’s no need to search around or deal with multiple vendors!


With the WeSupply and OnTrac carrier integration, your customers will now be able to enjoy an unparalleled customer experience that keeps them coming back for more!

Get full access to all of our Branded Tracking Page templates and customize your own!


See below some of our branded tracking page templates to get inspired:


OnTrac Delivery Exception Notifications & Real-Time Delivery Date Updates

You can track all OnTrac shipments in real-time and proactively notify your customer before they reach out to you asking about their orders.


Monitor all OnTrac shipments that are delayed, select them, and send all your customers a personalized message. This way you reassure them that you’re taking care of their orders. All this in a proactive manner, within just a few minutes!


Reduce WISMO “Where Is My Order?” emails by up to 82%!


OnTrac delivery exceptions occur when a package encounters an unforeseen event, which then leads to a change in the expected time of delivery.

Branded OnTrac SMS and Email notifications that drive sales.

Notify customers of important shipping updates automatically.


Email notifications for OnTrac shipping updates are a new revenue stream! Because these notifications are transactional your customers do not need to opt in, the customers are waiting and expecting you to notify them regarding their OnTrac shipments.


Your customers will be able to receive a package notification via SMS or email, every time a shipment status changes.


As a merchant, you can share OnTrac tracking links using automatic Shipping Notifications. Your customers will be able to find the status of their package within one click.


Our Post-Purchase OnTrac shipping update emails are getting 6x more opens and clicks than any other marketing email and 7x more revenue.

5 Fully Customizable Branded Order Tracking Emails.

If you want to efficiently boost brand awareness and increase brand recognition, take the next step and customize your transactional emails to fit your brand image and tone of voice!


Choose from our transactional email templates and start customizing them today!

Generate OnTrac Return Labels for your eCommerce store

Customers want a simple, intuitive returns process, and they want it now!


With WeSupply and OnTrac integration, you can provide them with easy-to-generate scan-based return shipping labels. These are labels that are only charged upon use—when a carrier scans them into their system.


Regardless of the size of your package, OnTrac takes care of your return packages and processes them for the customer, providing an excellent white-glove delivery process.


You can use OnTrac label software like WeSupply Return Center, to allow your customers automatic label generation, self-service Returns Portal, partial refunds, and much more!

OnTrac Shipping Services

At WeSupply, we understand the unique challenges that online and omnichannel retailers face.


That’s why we offer a range of services to help you succeed. We can help you maximize efficiency, minimize costs, and provide the best possible experience for your customers.


Get the best for your online or omnichannel retail business with WeSupply and OnTrac:

Cost-Effective Last-Mile Delivery

In the current climate, consumers have come to expect low-cost and fast delivery from all merchants regardless if they are large or small. This puts online retailers in a relatively challenging position when it comes to last-mile delivery.


Fortunately, OnTrac delivers your items carefully and in a timely fashion, whereas WeSupply enables you to keep track of your orders and deliveries while improving customer communication before they reach out to you!

Reliable Return Shipping Service

A reliable return shipping service is essential for any online business. In this regard, OnTrac provides a hassle-free process for returning items. Through our integration, you and your customers can also enjoy real-time return tracking information, proactive communication, and the safety of your packages at all times.

How to set up OnTrac Tracking with your store?

If you’re using major carriers like OnTrac to ship your products, your customers can track packages within a seamless branded experience without having to head to any third-party carrier websites.


By integrating with a solution like WeSupply Branded Tracking, your brand will be a part of the tacking page. You will be able to customize the page in order to match the look and feel of your brand. You can even add marketing assets as well as other products that you have in your store, upselling other products to your audience.

How to integrate OnTrac with Shopify?

Easily integrate OnTrac with your Shopify store by installing the WeSupply Track Order & Returns app from the Shopify App Store.


This quick and simple installation process will ultimately enable you to integrate your store with OnTrac while providing you with a fully on-brand Tracking Page and real-time Delivery Notifications.


This integration also allows end-customers to generate return labels by themselves and get accurate estimations for the package delivery.

How to integrate Magento and OnTrac?

Track all your OnTrac from your Magento store with our carrier. All you need to do is to install our WeSupply Order Tracking & Returns Magento extension that natively integrates with OnTrac and start monitoring your deliveries under one roof!  WeSupply supports all OnTrac shipping methods, including return shipping and last-mile delivery.

Take Shipping Tracking to the next level!

Whether you’re a reseller or manufacturer and owner-operator of a retail business, you can automate your international shipping tracking operations with the WeSupply and OnTrac Tracking integration— all the details you need to keep your business running at your fingertips!


OnTrac allows you to send packages wherever your customers are in a timely manner— the cost-effective and efficient way to ship lightweight and heavier parcels to international addresses. WeSupply helps you coordinate and simplify your order tracking and management operations in just a few clicks!

Get a free demo to see how WeSupply can work for you

Our shipping and logistics experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.

Other integrations

UPS Tracking Solution

UPS Tracking Solution If you’re looking for a UPS Tracking Solution where YOU control what customers see, look no further! Sign up for Free! Do

DHL International Tracking

DHL Tracking Solution If you’re looking for a DHL International Tracking Solution where YOU control what customers see, look no further! Sign up for Free!

FedEx Shipping Software

FedEx Shipping Software If you’re looking for a FedEx Tracking Solution where YOU control what customers see, look no further! Sign up for Free! Are

USPS International Tracking

USPS International Tracking If you’re looking for a USPS Tracking Solution where YOU control what customers see, look no further! Sign up for Free! How

order tracking solution AM home delivery

AM Home Delivery & Trucking Tracking Solution

AM Home Delivery & Trucking Tracking Solution AM Home Delivery & Trucking provides online and omnichannel commerce professionals with the highest quality delivery services, whether you’re

Couriers Tracking Solution All State Express

All State Express Tracking Solution

All State Express Tracking Solution Take control of your orders and what your customers can see with our All State Express Tracking solution. Sign up

FragilePAK Tracking Solution featured

FragilePAK Tracking Solution

FragilePAK Tracking Solution The FragilePAK Tracking Solution you need in order to gain back control of your shipments and create a premium post-purchase customer experience.

Couriers LaserShip Carrier

LaserShip Tracking Solution

LaserShip Tracking Solution The LaserShip Tracking Solution you need in order to gain back control of your shipments and create a premium post-purchase customer experience.

Couriers GSO GLS Carrier

GLS GSO Tracking Solution

GLS GSO Tracking Solution The GLS GSO Tracking Solution you need in order to gain back control of your shipments and create a premium post-purchase