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Rudsak: Maximizing Revenue with 20% More Gift Card Refunds and Efficient Exchanges in Luxury Fashion Industry

Rudsak, a prominent name in the fashion industry, sought to enhance customer satisfaction and operational efficiency by refining its return and exchange processes, with a special emphasis on gift card refunds and exchanges.

Rudsak using WeSupply Exchanges

Rudsak focuses on delivering high-quality fashion products and exceptional customer service. To address their return and exchange challenges, they partnered with WeSupply to streamline these processes effectively.

The Challenge

As Rudsak’s business expanded, managing exchanges and handling non-returnable items presented significant challenges. Key challenges included:

Exchange Management:

  • Allowing exchanges only for variants of the same product with the same price, and only if inventory was available.
  • Use inventory from multiple store locations to perform exchanges.
  • Offer similar returns policy for multistore US and Canada.
  • Ensuring the new exchange order was dispatched only after the returned item was received and approved.

Non-Returnable Items:

  • Implementing rules for non-returnable items, including sale items and POS orders.

Integration Needs:

  • Requiring a solution that could integrate seamlessly with existing systems to automate the return approval process and generate return labels.

The Solution

 

Rudsak partnered with WeSupply for a comprehensive solution that effectively managed exchanges, non-returnable items, and gift card refunds. WeSupply’s platform seamlessly integrated with Rudsak’s systems, addressing these challenges efficiently.

Integration Details:

  • Seamless Integration: WeSupply integrated with Rudsak’s systems, enabling efficient management of exchanges, returns, and gift card refunds.
  • Exchange Rules Implementation: WeSupply implemented rules allowing exchanges only for variants of the same product with the same price, and only if inventory was available.
  • Gift Card Refunds: Implemented a system to issue refunds via gift cards, providing a flexible and customer-friendly refund option.
  • Automated Approval and Return Labels: The solution provided automatic approval, generation of return labels, and covered the return label cost.
  • Non-Returnable Items Management: WeSupply added rules to ensure sale items and POS orders were marked as non-returnable.

Outcomes and Benefits

  • Save Refunds: Turned 20% of refunds into gift cards and exchanges, ensuring cost savings.
  • Efficient Exchange Processing: Simplified the process of managing exchanges for specific product variants, ensuring accuracy and efficiency.
  • Enhanced Customer Satisfaction: Improved communication and faster processing times led to higher customer satisfaction and loyalty.
  • Reduced Customer Service Queries: Fewer inquiries related to exchanges, returns, and gift card refunds, thanks to proactive and clear communication.
  • Managed Non-Returnable Items: Clear rules and communication about non-returnable items, reducing disputes and enhancing transparency.

Proactive Notifications for Improved Communication

Rudsak understands that customers value both product quality and the overall experience. By leveraging WeSupply’s proactive notification system, Rudsak ensured that customers received timely and relevant information about their exchanges, returns, and gift card refunds. This approach kept customers informed and engaged, leading to higher post-purchase satisfaction and stronger brand loyalty.

Key Takeaways

At WeSupply, our mission is to enhance the post-purchase customer experience, ensuring it is as pleasant and seamless as possible for Rudsak customers. By understanding and addressing customer pain points, WeSupply helps turn exchange, return, and refund interactions into opportunities to strengthen brand loyalty and retention.

See WeSupply in Action

Want to learn more about our Exchange and Return Solutions and how they can help you overcome the most challenging return situations?

Watch our demo here to see our platform in action and decide if we’re a good match for your online or omnichannel retail business!

Learn how automated returns
work in WeSupply!

Our shipping and logistics experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.​

Industry

  • Fashion

Technology

  • Shopify Plus
  • Shopify POS
  • EasyPost
  • Yotpo
  • Hootsuite Heyday

Products Used

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