Invicta Creates Premium Brand Experience & Improves Multi-Location Returns
For Efficiency

CHALLENGE

The shipping team at Invicta faced a challenge familiar to many online fashion retailers: How do you follow order delivery events from millions of shipments, sent from multiple warehouses around the globe when each country is using its own fleet of carriers?

At Invicta, when a customer places an order for multiple products, each product is shipped from its own specific warehouse, resulting in split shipments. This becomes even more challenging when the customer decides to return a product. Simply returning unwanted products to one main warehouse creates major inefficiencies, transfers, and, ultimately, delays in refunds. 

Invicta needed a return approach that was easy to use and provided their clients with a good return experience.

To satisfy their needs, Invicta needed a partner who could:

• Manage a large number of carrier integrations
• Track the shipment from multiple locations
• Track and manage returns for each item, and deliver them to the sourcing warehouse.
• Retrieve granular information in a standardized and unified format
• Be flexible and prompt problem-solvers.
• Crate return labels with the current destination from one single request
• Keep consumers informed by sending automated notifications