• Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment visibility

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Rules

      Flexibility to define return destinations & conditions

      Self-service returns page

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Identify the cause / Reduce returns rate

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

  • Pricing

Sign In

Invicta Creates Premium Brand Experience & Improves Multi-Location Returns
For Efficiency

Invincible in detail since 1837, Invicta is known for offering supremely crafted and affordable timepieces to satisfy the evolving fashion needs of its dedicated fans.

invicta-stores-preparing-order-notification-v2

INDUSTRY

 

  • Retail

TECHNOLOGY

  • Magento PWA
  • Multi-Source Inventory

For Invicta — an exclusive line of watches for men and women—customer service is of utmost importance. With the belief that supremely crafted timepieces can be offered for reasonable prices, Invicta’s strives to supply a flawless experience at every stage of the customer journey.

CHALLENGE

 

The shipping team at Invicta faced a challenge familiar to many online fashion retailers: How do you follow order delivery events from millions of shipments, sent from multiple warehouses around the globe when each country is using its own fleet of carriers?

 

At Invicta, when a customer places an order for multiple products, each product is shipped from its own specific warehouse, resulting in split shipments. This becomes even more challenging when the customer decides to return a product. Simply returning unwanted products to one main warehouse creates major inefficiencies, transfers, and, ultimately, delays in refunds. 

 

Invicta needed a return approach that was easy to use and provided their clients with a good return experience.

 

To satisfy their needs, Invicta needed a partner who could:

  • Manage a large number of carrier integrations
  • Track the shipment from multiple locations
  • Track and manage returns for each item, and deliver them to the sourcing warehouse.
  • Retrieve granular information in a standardized and unified format
  • Be flexible and prompt problem-solvers.
  • Crate return labels with the current destination from one single request
  • Keep consumers informed by sending automated notifications
invicta-stores-order-tracking

SOLUTION

 

WeSupply developed a custom solution (now fully available for everyone) that detects the originating warehouse for each product automatically and, when a return is created for multiple products, and it generates multiple labels based on each product’s return warehouse.

 

All the complexity is managed by one simple return logic that doesn’t need to be updated for new products or when products are transferred to new warehouses.

 

By implementing WeSupply, Invicta was able to:

  • Automatically notify the customers about the latest shipment updates even if an order is split into multiple packages
  • Create a premium order tracking and return experience for their customers
  • Automate the entire return process that previously required manual intervention
  • Return each product to the correct warehouse and drastically improve return efficiencies.
Invicta-Stores-find-your-order

BOTTOM LINE

 

Invicta’s premium brand demanded a premium experience and, by turning to WeSupply, they are now able to create it without compromising on logistics efficiencies.

 

The return return experience is now proactive and intuitive. With return notifications automatically delivered to customers, they are able to offer the information that their customers want without them having to ask for it. Concurrently, the return process is fully automated and returns don’t require any manual interventions anymore which enables fast return processing resulting in quicker refunds for the customers.

 

“Our collaboration with WeSupply has enabled us to deliver on our brand promise of providing only the best customer experience possible.”

See WeSupply in Action

Want to learn more about our Order Tracking and Split Order Management Center and how it can help you overcome the most challenging order tracking situations?

 

Watch our demo here to see our platform in action and decide if we’re a good match for your online or omnichannel retail business!

See what WeSupply Labs
can do for you!

Our shipping and logistics experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.​

Related articles

Featured Customer Support Funnel Images Funnel-09

The Customer Support Funnel for your Magento Store

You’ve worked hard to create a positive and memorable online shopping experience for your customers, and now you have the opportunity to deliver your products right into their hands! But what can you do when something unexpected happens during the shipping process?