Evereve Turns Returns Into Opportunities With WeSupply
EVEREVE’s returns process took a 180-degree turn by using WeSupply’s Magento & Custom API integrations like Zendesk, Celerant, Veeqo
Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
Boost customer experience and reduce support tickets
Realtime order and shipment tracking
Proactive order and shipping notifications
Predictive pre-purchase estimated delivery dates
Self-Serivce branded order tracking
Effortless experience delivered
Make returns profitable and delight customers
Flexibility to define any return destinations & conditions
Simplify returns for your customers and team
Incentivize exchanges over returns
Returns management made easy for your team
Understand why your customers are returning
Unify the online and the in-store experience
Hassle-free pickup experience for customers
In-Store Dashboard to keep operations streamlined
In-Store and Online orders unified
Drive foot-traffic to your stores
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A Deep Dive into Top Companies' Order Tracking & Returns Strategy
Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!
Rudsak, a prominent name in the fashion industry, sought to enhance customer satisfaction and operational efficiency by refining its return and exchange processes, with a special emphasis on gift card refunds and exchanges.
Rudsak focuses on delivering high-quality fashion products and exceptional customer service. To address their return and exchange challenges, they partnered with WeSupply to streamline these processes effectively.
As Rudsak’s business expanded, managing exchanges and handling non-returnable items presented significant challenges. Key challenges included:
Exchange Management:
Non-Returnable Items:
Integration Needs:
Rudsak partnered with WeSupply for a comprehensive solution that effectively managed exchanges, non-returnable items, and gift card refunds. WeSupply’s platform seamlessly integrated with Rudsak’s systems, addressing these challenges efficiently.
Integration Details:
Rudsak understands that customers value both product quality and the overall experience. By leveraging WeSupply’s proactive notification system, Rudsak ensured that customers received timely and relevant information about their exchanges, returns, and gift card refunds. This approach kept customers informed and engaged, leading to higher post-purchase satisfaction and stronger brand loyalty.
At WeSupply, our mission is to enhance the post-purchase customer experience, ensuring it is as pleasant and seamless as possible for Rudsak customers. By understanding and addressing customer pain points, WeSupply helps turn exchange, return, and refund interactions into opportunities to strengthen brand loyalty and retention.
Want to learn more about our Exchange and Return Solutions and how they can help you overcome the most challenging return situations?
Watch our demo here to see our platform in action and decide if we’re a good match for your online or omnichannel retail business!
Learn how automated returns
work in WeSupply!
Industry
Technology
Products Used
EVEREVE’s returns process took a 180-degree turn by using WeSupply’s Magento & Custom API integrations like Zendesk, Celerant, Veeqo
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WeSupply developed a custom solution (now fully available for everyone) that detects the originating warehouse for each product automatically and, when a return is created for multiple products, and it generates multiple labels based on each product’s return warehouse.