Retain over 40% of your returns as exchanges! -
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      See how WeSupply works! A step-by-step trip through our functionality

  • Integrations
  • Customers
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      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Humane: Streamlining Return and Replacement Processes for Bundle Items

The idea behind the Humane AI Pin is a simple one: it’s a phone without a screen. Instead of asking you to open apps and tap on a keyboard, this little wearable abstracts everything away behind an AI assistant.

Humane Using WeSupply Bundle Returns

Humane prioritizes high-quality products and exceptional customer service. This commitment to excellence led them to partner with WeSupply to address their unique challenges in handling bundle item returns.

The Challenge

As Humane’s business started, so did the managing returns and replacements for bundled items. Bundles often included multiple products, making the return process cumbersome and confusing for customers and staff alike.

Using a tech stack that included Shopify, NetSuite, and WeSupply, Humane was able to solve several challenges:

  • Complex Return Processes: Returning bundle items required multiple steps with a tedious and manual process, creating a frustrating experience for customers.
  • Replacement Difficulties: Managing replacements for individual items within a bundle added to the complexity.
  • Inconsistent Customer Communication: Keeping customers informed about the status of their returns or replacements could be difficult, leading to increased support queries.

The Solution

To address these challenges, Humane implemented WeSupply’s comprehensive solution for managing bundle item returns and replacements. This solution integrated seamlessly with their existing Shopify and NetSuite systems.

Integration Details:

  • Seamless Integration: WeSupply integrated with Shopify and Netsuite, creating a unified platform for managing returns.
  • Bundle Returns Management: WeSupply’s system allowed Humane to efficiently process returns for bundled items, ensuring each product within the bundle was tracked and managed properly.
  • Proactive Communication: Customers received timely and accurate updates on the status of their returns and replacements reducing confusion and improving satisfaction.

Outcomes and Benefits

  • Efficient Return Processing: Simplified the process of returning and replacing bundle items, saving time and reducing errors.
  • Enhanced Customer Satisfaction: Improved communication and faster processing times led to higher customer satisfaction and loyalty.
  • Reduced Customer Service Queries: Fewer inquiries related to return statuses, thanks to proactive and clear communication.

Proactive Notifications for Improved Communication

Humane understands that consumers value both product quality and the overall experience. By leveraging WeSupply’s proactive notification system, Humane ensured that customers received timely and relevant information about their returns and replacements. This approach kept customers informed and engaged, leading to higher post-purchase satisfaction and stronger brand loyalty.

Key Takeaways

At WeSupply, our mission is to enhance the post-purchase customer experience, ensuring it is as pleasant and seamless as possible for Humane customers. By understanding and addressing customer pain points, WeSupply helps turn return and exchange interactions into opportunities to strengthen brand loyalty and retention.

See WeSupply in Action

Want to learn more about our Bundle Returns Management and how it can help you overcome the most challenging return situations?

Watch our demo here to see our platform in action and decide if we’re a good match for your online or omnichannel retail business!

Learn how automated returns
work in WeSupply!

Our shipping and logistics experts will guide you through the product and analyze how WeSupply best fits your eCommerce needs.​

Industry

  • AI Technology

Technology

  • Shopify Plus
  • NetSuite
  • EasyPost
  • Ship Hero
  • Klaviyo
  • Celigo

Products Used

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