The idea behind the Humane AI Pin is a simple one: it’s a phone without a screen. Instead of asking you to open apps and tap on a keyboard, this little wearable abstracts everything away behind an AI assistant.
Humane prioritizes high-quality products and exceptional customer service. This commitment to excellence led them to partner with WeSupply to address their unique challenges in handling bundle item returns.
As Humane’s business started, so did the managing returns and replacements for bundled items. Bundles often included multiple products, making the return process cumbersome and confusing for customers and staff alike.
Using a tech stack that included Shopify, NetSuite, and WeSupply, Humane was able to solve several challenges:
To address these challenges, Humane implemented WeSupply’s comprehensive solution for managing bundle item returns and replacements. This solution integrated seamlessly with their existing Shopify and NetSuite systems.
Integration Details:
Humane understands that consumers value both product quality and the overall experience. By leveraging WeSupply’s proactive notification system, Humane ensured that customers received timely and relevant information about their returns and replacements. This approach kept customers informed and engaged, leading to higher post-purchase satisfaction and stronger brand loyalty.
At WeSupply, our mission is to enhance the post-purchase customer experience, ensuring it is as pleasant and seamless as possible for Humane customers. By understanding and addressing customer pain points, WeSupply helps turn return and exchange interactions into opportunities to strengthen brand loyalty and retention.
Want to learn more about our Bundle Returns Management and how it can help you overcome the most challenging return situations?
Watch our demo here to see our platform in action and decide if we’re a good match for your online or omnichannel retail business!
Learn how automated returns
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WeSupply developed a custom solution (now fully available for everyone) that detects the originating warehouse for each product automatically and, when a return is created for multiple products, and it generates multiple labels based on each product’s return warehouse.
