Retain over 40% of your returns as exchanges! -
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      Understand why your customers are returning

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      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

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Efficient Returns, Exchanges & Replacements for Bundle Products

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Partial Returns for bundle products

Offer customers the option to return parts of a bundle set, increasing customer satisfaction and loyalty while managing inventory effectively. Each individual item returned will be processed for a refund, with individual restocking fees applied to better manage the costs associated with returns. 

WeSupply Bundle Return - PlayStation
WeSupply Bundle Return - SwimSuit

Exchanges & Replacements for bundle set

Allow customers to exchange individual items from a bundle for another product. Implement a smooth replacement process for individual items from a bundle set especially when you deal with damaged products. This is a great way to save returns. 

Delivery order updates for multi-shipments

We get ahead of these split shipment situations by directly communicating the status of each package and product via email and SMS. Offering individual tracking numbers and points of origin will prevent confusion and WISMO questions for the customer.

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