Aftership is a small/mid-market post-purchase experience platform that allows you to create an on-brand post-purchase experience from order tracking to notifications and returns.
Book a demo to see how we compare to Aftership.
Aftership is great if you have a small ecommerce store hosted on Shopify, WooCommerce or Magento. It's easy to setup and due to the limited functionality you can be up and running fast.
Due to its simplicity of shipment tracking only, it offers many integrations with 3rd party solutions. Aftership requires only a tracking number to get up and running; easy Yes, limited in functionality - Absolutely
Aftership Return Center is an affordable return management solution for startups. It has a variety of return features with basic configuration option.
Pricing can vary based on the number of shipments and returns. Their most popular plan for shipping starts at $239 + $0.08/extra shipment and their return plan starts at $199 + $0.5/extra return. There is also an additional $5/month/user fee.
You are looking at around $450/month to get a somewhat decent basic tracking and returns solution.
Aftership is mostly for small/mid-market simple ecommerce retailers who are running a simple operation, shipping the entire order from 1 location and not dealing with split shipments. It works great for basic Shopify users who have a simple 30 day return policy.
It is not for complex businesses that ship orders from multiple stores and warehouses, not for retailers that often have split shipments and complex return policies that need integration with ERP systems or have an entire team processing complex return scenatios.
See how Aftership compares to WeSupply👇 |  |  |
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Do it Yourself Custom Branded Tracking Page Fully customizable tracking page. Your own colors, fonts, marketing assets, add your own CSS and HTML. |  | limited |
Courier Integrations Order Tracking for your couriers around the world + LTL | 1000+ | 900+ |
Ecommerce Platform Integration Shopify, Magento, Salesforce | | |
ERP Platform Integration Connect Directly (or via ipaas/Celigo) to your ERP system to pull automatically order information and send returns | |  |
3rd party marketing, email and SMS integrations Klaviyo, Attentive, Yotpo and many more | | |
Enterprise Level Security Highest level of security certification SOC 2 Type II, and GDPR Privacy | | |
Email & SMS Notifications Trigger order and shipping event notifications | | |
Lost Shipment Reporting Get notified when a order is delivered but lost or stolen | | |
Split Shipment Order View Show customers that the order will be shipped in multiple packages | | |
Omnichannel Order Lookup and Tracking Customers can lookup Web, In-Store, ERP and Phone Orders | | |
Full Shipment Visibility Identify Delayed and Stalled Shipment before the customer reaches out to you | | |
Processing Time Visibility Identify slow processing time at any distribution Warehouse, Store or Dropshipper | | |
Predictive Pre-Purchase Estimated Delivery Dates Amazon like estimated delivery dates on product page, cart and checkout | | |
Pre-Shipment Delay Notifications Let your customers know that some orders might be delayed automatically even before they are shipped | | |
Intelligent Order Cancelation Avoid customers support tickets about order or item cancelations, intelligently detect eligible, cancelable products that your customer can cancel themself. | | |
Advance User Access Level Set detailed permission for each user to see and act only on specific orders and take only specific action | | |
Branded Return Portal Self-Service branded return portal for the customer | | |
Return Management Process returns in WeSupply and issue refund with one click | | very basic |
Physical Return Processing Receive Full or Partial returns, Inspect the products, restock and offer refunds. | | |
International Returns Automated labels and customs, return to the closest international return center | | |
Printerless Returns via QR code Return to over 200,000+ locations, Walgreens with a simple QR code | | |
Instant Credit Gift Card, Store Credit, or Coupon exchanges | | |
Advance Return Disposition Return directly to the dropshipper, specific warehouse or recycling location automatically | | very basic |
Buy In-Store Return Online In-Store Purchases can be returned online | | |
Keep the Item Save on return cost and increase customer satisfaction by refunding the customer without the need to return low cost items. | | |
Restocking Fees A restocking fee is a fee charged to a customer when merchandise is returned for a refund. | | |
Return Policy Enforcer Confirm that the returned product meets return policy guidelines such as "Has the product been worn?" and decide on the desired outcome. | | |
In-Store and Curbside Pickup Automatically Manage Store Pickup (BOPIS) and Curbside Pickups, also notify your customers when their order is ready. | | |
When you choose WeSupply we do all the work for you so you can go live as fast as possible!
We will build your Tracking Page to perfectly match your Brand look and feel.
We will customized your Notification Emails to perfectly match your Brand look and feel.
You will be in the best hands, we will guide you along the way from the beginning until you go live.
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