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    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

      Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      How It Works

      Take a step by step trip through our functionality to see how we can improve your ecommerce processes.

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Release Notes

Shopify API update

January 27, 2025

Improvement

Update Shopify’s API to accomodate new requirements.

Mageworks compatibility for Magento 2

January 27, 2025

Improvement

Added Mageworks extension compatibility in the WeSupply Magento 2 extension.

Return label cost for exchanges

January 27, 2025

Improvement

The return label cost can be charged before the exchange is completed.

Download email notifications report

January 23, 2025

Improvement

Download email notifications report to check sent notifications.

January 22, 2025

Improvement

Adding a “Buy It Again” button to the Order Details page benefits both customers and retailers. For customers, it streamlines the repurchasing process, saving time and effort when reordering their favorite products. For retailers, it enhances the shopping experience, fosters repeat purchases, and encourages customer loyalty, ultimately driving higher sales.

January 22, 2025

Improvement

Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.

January 22, 2025

FEATURE

We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.

Control quality and restock for exchanges

January 20, 2025

Improvement

Ability to do the quality control and restock items for exchanged orders.

January 16, 2025

FEATURE

This feature allows customers to opt into purchasing insurance for their shippings and returns, offering added peace of mind for both your business and your customers.

December 24, 2024

Improvement

Applying the original discount on exchanged items is a pivotal strategy in e-commerce, offering benefits for businesses and customers. By retaining the initial discount on exchanged products, businesses uphold transparency and fairness in their exchange policies, fostering customer trust and satisfaction. This practice also ensures consistency in pricing, preserving the value proposition initially offered to customers.

Archived return webhook

December 17, 2024

Improvement

Created a webhook event for archived returns.

Cleareance products return condition

December 16, 2024

Improvement

Added clearence as return condition for Aptos users.

December 12, 2024

FEATURE

Our new Warranties feature is designed to streamline how you handle warranty claims, providing flexibility and clarity for both customers and administrators.

Order ID barcode for packing slip

December 12, 2024

Improvement

Added the Aptos Order ID with a barcode to the return packing slip to ensure smooth scanning in the warehouse.

Order cancellation emails by reason

December 10, 2024

Improvement

Created different order cancellation emails by return cancelation type.

December 4, 2024

Improvement

The Recommended Products feature in WeSupply allows Shopify stores to showcase related or complementary products on their tracking page.

Mark shipped orders as delivered

December 3, 2024

Improvement

Mark shipped orders as delivered to ensure the return window starts earlier the delivery.

UPS barcode for labels

November 28, 2024

Improvement

Added UPS barcode for return labels.

SMS phone number auto-complete

November 27, 2024

Improvement

Auto-complete SMS phone number for easier subscription to transactional text messages.

Shipment dashboard sorting

November 19, 2024

Improvement

Improved shipment dashboard sorting functionality.

BigQuery EDD data

November 18, 2024

Improvement

Collect estimated delivery date to BigQuery.

Kibo product images

November 18, 2024

Improvement

Collect product images from Kibo.

November 18, 2024

Improvement

This feature allows customers to opt into purchasing insurance for their returns, offering added peace of mind for both your business and your customers. Return insurance covers the cost of returns in case of issues like lost or damaged packages, making it a smart addition to any online business.

November 15, 2024

Improvement

This feature allows your customers to easily share a gift receipt with the recipient of their order, providing a seamless way to let the recipient know about their gift while maintaining the privacy of the purchase details.

Update API documentation

November 14, 2024

Improvement

Updated our API documentation to reflect additions and updates.

Void return labels

November 12, 2024

Improvement

You can now void unused return labels to cover the cost of return labels that were never shipped out.

November 8, 2024

FEATURE

This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed.

Add data to BigQuery & LookerStudio

November 6, 2024

Improvement

Added country, order date and shipment date to BigQuery and LookerStudio to help with reporting.

November 5, 2024

Improvement

Ability to change the initial return reason when admin users are processing returns.

Spring GDS integration update

November 4, 2024

Improvement

Extended Spring GDS integration for tracking.

Shipments visibility enhancement

November 1, 2024

Improvement

Enhancing shipment visibility dashboard by increasing the search speed, expanding filters, and improving search by multiple filters at the same time.

Arrival date in return report

October 30, 2024

Improvement

Two new columns have been added to the report: Initiation User Type and Arrival Date, providing more detailed insights for better tracking and analysis.

Tracking page on order lookup

October 30, 2024

Improvement

Added the ability to see the tracking page first when the customer is searching their purchase on the order lookup page.

AIT Worldwide Logistics integration

October 30, 2024

Improvement

Added AIT Worldwide Logistics integration for tracking.

October 28, 2024

Improvement

Configuring return conditions based on product titles is an excellent feature for businesses with diverse product lines. By setting conditions specific to product titles, you can apply unique return rules to certain items without impacting other products in the same order. This flexibility allows you to manage returns more precisely, ensuring that specific items, such as promotional or seasonal products, adhere to different return policies than your general product offerings.

Magento 2 order gift message

October 22, 2024

Improvement

Added new variable to capture Magento 2 custom gift order message and display it in the order confirmation email.

October 15, 2024

Improvement

Added Royal Mail QR code for return labels.

October 15, 2024

Improvement

Support the frontend experience for customers by adding multiple language selector to better serve international customers.

Customer group return condition for Aptos

October 10, 2024

Improvement

Added the customer group return condition for Aptos.

October 9, 2024

Improvement

Added DoorDash carrier integration to streamline same day delivery experience.

FedEx QR code eligible locations

October 7, 2024

Improvement

Updated the FedEX QR Code eligible return locations.

Return requestor added to return analytics report

October 2, 2024

Improvement

Improved the analytics report to show who initiated the return request for better visibility.

September 27, 2024

Improvement

Added the ability of image upload for admin users when they process returns to record visual proof of the returned item condition.

Display tax and discount for exchanged items

September 16, 2024

Improvement

Tax and discount are now displayed when processing exchanged items.

Return instructions for images & comments

September 12, 2024

Improvement

You can now add instructions for your customers when asking for images or comments during the return process.

Automate restocking process

September 12, 2024

Improvement

Choose wheter or not you’d want to automatically restock or not returned items.

Shopify store location sync

September 4, 2024

Improvement

Each time a new location is created in Shopify, this is synced to WeSupply as well.

Order confirmation to multiple email addresses

September 3, 2024

Improvement

Order confirmations can now be sent to multiple email addresses, enhancing communication and flexibility.

Store locator URL change

August 27, 2024

Improvement

The URL for the store locator can now be customized for SEO purposes, enhancing search engine optimization and providing a more tailored user experience.

Order search filter improvements

August 22, 2024

Improvement

The shipments list has been updated with the following changes:

The carrier filter now supports multiple selections via checkboxes.
The shipping status filter now supports multiple selections via checkboxes.
A new country filter has been added, allowing multiple countries to be selected.

August 19, 2024

Improvement

The order ID has been added to the return label for Aptos, enhancing order tracking and return processing accuracy.

Added discount code name as return condition

August 16, 2024

Improvement

The discount code name has been added to return conditions for Aptos users, enabling better tracking and management of returns related to specific promotions.

August 13, 2024

Improvement

A return carrier service selector has been implemented, allowing admin users to choose their preferred carrier for return shipments.

Mark exchange as paid

August 6, 2024

Improvement

Add ability to mark exchanges as paid if the payment was made at a later time or outside of the exchange process.

Collect phone numbers for SMS on Shopify

August 1, 2024

Improvement

Collect phone numbers on Shopify orders for transactional SMS.

White-label API

July 30, 2024

Improvement

Created white-label API to ease management of multiple stores part of the same umbrella.

Return reports improvements

July 26, 2024

Improvement

Created export history for fast download of previous requested reports.

Integrated store locator for Shopify

July 25, 2024

Improvement

Released integrated store locator for Shopify.

Create label option added to end user return flow

July 25, 2024

Improvement

End users (shoppers) can now choose whether to create the return label or use their own, offering more control and flexibility in the returns process.

July 25, 2024

Improvement

The RMA number, restocking fee, and return reason are now pushed as order tags and notes in Shopify, improving order tracking and return management

Returns Analytics export improvements

July 23, 2024

Improvement

Return analytics can be exported by date range.

July 23, 2024

Improvement

Links to Returns by Number have been added, enabling quicker and easier access to return details using the return number when sharing between customer service team members.

July 11, 2024

Improvement

Shopify product barcodes have been added to the barcode scan functionality, streamlining inventory management and product tracking.

July 11, 2024

Improvement

This week, we’re tackling instant credit refunds, gift card refunds, and their role in expediting exchanges within the luxury fashion industry. Discover how to seamlessly process refunds and understand why swift exchanges are essential for maintaining customer satisfaction and loyalty in high-end fashion. Let’s explore all the insights below!

Filter for user management

July 4, 2024

Improvement

A new filter for User Management has been added, allowing for more efficient user sorting and management.

BigQuery schema update

July 4, 2024

Improvement

Update BigQuery integration schema for better reporting and analysis.

July 2, 2024

Improvement

Hazmat labels are now included to ensure compliance and enhance shipment handling.

June 25, 2024

Improvement

A new return condition based on order number pattern for Aptos users has been added, providing enhanced flexibility and precision in return processing.

June 20, 2024

Improvement

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Disabled webhook admin notification

June 20, 2024

Improvement

Admins will now receive notification alerts when webhooks are disabled, ensuring prompt awareness and action.

June 19, 2024

Improvement

Added Shopify’s customer group as a new condition for return rules.

Klaviyo API integration update

June 19, 2024

Improvement

Update Klaviyo API integration to accomodate new requirements.

Export analytics to LookerStudio

June 19, 2024

Improvement

Returns data can be exported to LookerStudio for better analysis.

Display ship to address in return processing

June 18, 2024

Improvement

The ship to address is displayed for admin users when processing returns for increased visibility.

Discount & exchange improvement

June 17, 2024

Improvement

Original discout can be carried over to the exchanged product.

Added schema markup to store locator

June 13, 2024

Improvement

Schema markup has been added for the store locator functionality.

Added item weight as return condition

June 12, 2024

Improvement

Item weight can now be used as a return condition.

New filters on the returns tab

June 11, 2024

Improvement

Two new filters by return reason with multiple checkbox and green returns have been added to the Returns Processing tab for more efficient management.

June 6, 2024

Improvement

This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!

Return Report improvement

June 6, 2024

Improvement

We’ve improved the Return analyics export by adding two new pieces of information, providing greater clarity regarding the return received date and return quality control date.

June 4, 2024

Improvement

We’ve enhanced transparency by making the return logic visible to admin users when processing returns. This update ensures users can clearly see and understand the applied return rules, improving decision-making and boosting productivity.

May 21, 2024

Improvement

This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!

Return label generation

October 12, 2023

Improvement

Use our EasyPost account to generate return labels.

Bundle items sub-reasons

September 22, 2023

FEATURE

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip: Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities (e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

FEATURE

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Seamless Integration of External RMA

August 22, 2023

FEATURE

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

Generate Packing Slip

July 18, 2023

Improvement

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box. 

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

FEATURE

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

FEATURE

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

FEATURE

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

FEATURE

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Exchange for Shopify stores

March 14, 2023

FEATURE

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

FEATURE

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

FEATURE

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim. Duis vel vestibulum elit. Sed congue cursus urna in pharetra. 

Update Shopify API

January 29, 2025

Improvement

Update Shopify’s API to accomodate new requirements.

Mageworks compatibility for Magento 2

January 27, 2025

Improvement

Added Mageworks extension compatibility in the WeSupply Magento 2 extension.

Return label cost for exchanges

January 27, 2025

Improvement

The return label cost can be charged before the exchange is completed.

Download email notifications report

January 23, 2025

Improvement

Download email notifications report to check sent notifications.

January 23, 2025

Feature

We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.

January 22, 2025

Improvement

Adding a “Buy It Again” button to the Order Details page benefits both customers and retailers. For customers, it streamlines the repurchasing process, saving time and effort when reordering their favorite products. For retailers, it enhances the shopping experience, fosters repeat purchases, and encourages customer loyalty, ultimately driving higher sales.

January 22, 2025

Improvement

Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.

Control quality and restock for exchanges

January 20, 2025

Improvement

Ability to do the quality control and restock items for exchanged orders.

January 16, 2025

Feature

This feature allows customers to opt into purchasing insurance for their shippings and returns, offering added peace of mind for both your business and your customers.

December 24, 2024

Improvement

Applying the original discount on exchanged items is a pivotal strategy in e-commerce, offering benefits for businesses and customers. By retaining the initial discount on exchanged products, businesses uphold transparency and fairness in their exchange policies, fostering customer trust and satisfaction. This practice also ensures consistency in pricing, preserving the value proposition initially offered to customers.

Archived return webhook

December 17, 2024

Improvement

Created a webhook event for archived returns.

Cleareance products return condition

December 16, 2024

Improvement

Added clearence as return condition for Aptos users.

December 12, 2024

Feature

Our new Warranties feature is designed to streamline how you handle warranty claims, providing flexibility and clarity for both customers and administrators.

Order ID barcode for packing slip

December 12, 2024

Improvement

Added the Aptos Order ID with a barcode to the return packing slip to ensure smooth scanning in the warehouse.

Order cancellation emails by reason

December 10, 2024

Improvement

Created different order cancellation emails by return cancelation type.

December 4, 2024

Improvement

The Recommended Products feature in WeSupply allows Shopify stores to showcase related or complementary products on their tracking page.

Mark shipped orders as delivered

December 3, 2024

Improvement

Mark shipped orders as delivered to ensure the return window starts earlier the delivery.

UPS barcode for labels

November 28, 2024

Improvement

Added UPS barcode for return labels.

SMS phone number auto-complete

November 27, 2024

Improvement

Auto-complete SMS phone number for easier subscription to transactional text messages.

Shipment dashboard sorting

November 19, 2024

Improvement

Improved shipment dashboard sorting functionality.

BigQuery EDD data

November 18, 2024

Improvement

Collect estimated delivery date to BigQuery.

Kibo product images

November 18, 2024

Improvement

Collect product images from Kibo.

November 18, 2024

Improvement

This feature allows customers to opt into purchasing insurance for their returns, offering added peace of mind for both your business and your customers. Return insurance covers the cost of returns in case of issues like lost or damaged packages, making it a smart addition to any online business.

November 15, 2024

Improvement

This feature allows your customers to easily share a gift receipt with the recipient of their order, providing a seamless way to let the recipient know about their gift while maintaining the privacy of the purchase details.

Update API documentation

November 14, 2024

Improvement

Updated our API documentation to reflect additions and updates.

Void return labels

November 12, 2024

Improvement

You can now void unused return labels to cover the cost of return labels that were never shipped out.

November 8, 2024

Feature

This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed.

Add data to BigQuery & LookerStudio

November 6, 2024

Improvement

Added country, order date and shipment date to BigQuery and LookerStudio to help with reporting.

November 5, 2024

Improvement

Ability to change the initial return reason when admin users are processing returns.

Spring GDS integration update

November 4, 2024

Improvement

Extended Spring GDS integration for tracking.

Shipments visibility enhancement

November 1, 2024

Improvement

Enhancing shipment visibility dashboard by increasing the search speed, expanding filters, and improving search by multiple filters at the same time.

Arrival date in return report

October 30, 2024

Improvement

Two new columns have been added to the report: Initiation User Type and Arrival Date, providing more detailed insights for better tracking and analysis.

AIT Worldwide Logistics integration

October 30, 2024

Improvement

Added AIT Worldwide Logistics integration for tracking.

Tracking page on order lookup

October 30, 2024

Improvement

Added the ability to see the tracking page first when the customer is searching their purchase on the order lookup page.

October 28, 2024

Improvement

Configuring return conditions based on product titles is an excellent feature for businesses with diverse product lines. By setting conditions specific to product titles, you can apply unique return rules to certain items without impacting other products in the same order. This flexibility allows you to manage returns more precisely, ensuring that specific items, such as promotional or seasonal products, adhere to different return policies than your general product offerings.

Magento 2 order gift message

October 22, 2024

Improvement

Added new variable to capture Magento 2 custom gift order message and display it in the order confirmation email.

October 15, 2024

Improvement

Added Royal Mail QR code for return labels.

October 15, 2024

Improvement

Support the frontend experience for customers by adding multiple language selector to better serve international customers.

Customer group return condition for Aptos

October 10, 2024

Improvement

Added the customer group return condition for Aptos.

October 9, 2024

Improvement

Added DoorDash carrier integration to streamline same day delivery experience.

FedEx QR code eligible locations

October 7, 2024

Improvement

Updated the FedEX QR Code eligible return locations.

Return requestor added to return analytics report

October 2, 2024

Improvement

Improved the analytics report to show who initiated the return request for better visibility.

September 27, 2024

Improvement

Added the ability of image upload for admin users when they process returns to record visual proof of the returned item condition.

Display tax and discount for exchanged items

September 16, 2024

Improvement

Tax and discount are now displayed when processing exchanged items.

Return instructions for images & comments

September 12, 2024

Improvement

You can now add instructions for your customers when asking for images or comments during the return process.

Automate restocking process

September 12, 2024

Improvement

Choose wether or not you’d want to automatically restock or not returned items.

Shopify store location sync

September 4, 2024

Improvement

Each time a new location is created in Shopify, this is synced to WeSupply as well.

Order confirmation to multiple email addresses

September 3, 2024

Improvement

Order confirmations can now be sent to multiple email addresses, enhancing communication and flexibility.

Store locator URL change

August 27, 2024

Improvement

The URL for the store locator can now be customized for SEO purposes, enhancing search engine optimization and providing a more tailored user experience.

Order search filter improvements

August 22, 2024

Improvement

The shipments list has been updated with the following changes:

The carrier filter now supports multiple selections via checkboxes.
The shipping status filter now supports multiple selections via checkboxes.
A new country filter has been added, allowing multiple countries to be selected.

August 19, 2024

Improvement

The order ID has been added to the return label for Aptos, enhancing order tracking and return processing accuracy.

Added discount code name as return condition

August 16, 2024

Improvement

The discount code name has been added to return conditions for Aptos users, enabling better tracking and management of returns related to specific promotions.

August 13, 2024

Improvement

A return carrier service selector has been implemented, allowing admin users to choose their preferred carrier for return shipments.

Mark exchange as paid

August 6, 2024

Improvement

Add ability to mark exchanges as paid if the payment was made at a later time or outside of the exchange process.

Collect phone numbers for SMS on Shopify

August 1, 2024

Improvement

Collect phone numbers on Shopify orders for transactional SMS.

White-label API

July 30, 2024

Improvement

Created white-label API to ease management of multiple stores part of the same umbrella.

Return reports improvements

July 26, 2024

Improvement

Created export history for fast download of previous requested reports.

 

Integrated store locator for Shopify

July 25, 2024

Improvement

Released integrated store locator for Shopify.

Create label option added to end user return flow

July 25, 2024

Improvement

End users (shoppers) can now choose whether to create the return label or use their own, offering more control and flexibility in the returns process.

July 25, 2024

Improvement

The RMA number, restocking fee, and return reason are now pushed as order tags and notes in Shopify, improving order tracking and return management

Returns Analytics export improvements

July 23, 2024

Improvement

Return analytics can be exported by date range.

July 23, 2024

Improvement

Links to Returns by Number have been added, enabling quicker and easier access to return details using the return number when sharing between customer service team members.

July 11, 2024

Improvement

Shopify product barcodes have been added to the barcode scan functionality, streamlining inventory management and product tracking.

July 11, 2024

Improvement

This week, we’re tackling instant credit refunds, gift card refunds, and their role in expediting exchanges within the luxury fashion industry. Discover how to seamlessly process refunds and understand why swift exchanges are essential for maintaining customer satisfaction and loyalty in high-end fashion. Let’s explore all the insights below!

Filter for user management

July 4, 2024

Improvement

A new filter for User Management has been added, allowing for more efficient user sorting and management.

BigQuery schema update

July 4, 2024

Improvement

Update BigQuery integration schema for better reporting and analysis.

 

July 2

Improvement

Hazmat labels are now included to ensure compliance and enhance shipment handling.

 

June 25

Improvement

A new return condition based on order number pattern for Aptos users has been added, providing enhanced flexibility and precision in return processing.

June 20, 2024

Improvement

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Disabled webhook admin notification

June 20, 2024

Improvement

Admins will now receive notification alerts when webhooks are disabled, ensuring prompt awareness and action.

June 6, 2024

Improvement

Added Shopify’s customer group as a new condition for return rules.

Klaviyo API integration update

June 19, 2024

Improvement

Update Klaviyo API integration to accomodate new requirements.

Export analytics to LookerStudio

June 19, 2024

Improvement

Returns data can be exported to LookerStudio for better analysis.

Display ship to address in return processing

June 18, 2024

Improvement

The ship to address is displayed for admin users when processing returns for increased visibility.

Discount & exchange improvement

June 17, 2024

Improvement

Original discout can be carried over to the exchanged product.

Added schema markup to store locator

June 13, 2024

Improvement

Schema markup has been added for the store locator functionality.

Added item weight as return condition

June 12, 2024

Improvement

Item weight can now be used as a return condition.

New filters on the returns tab

June 11, 2024

Improvement

Two new filters by return reason with multiple checkbox and green returns have been added to the Returns Processing tab for more efficient management.

June 6, 2024

Improvement

This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!

Return Report improvement

June 6, 2024

Improvement

We’ve improved the Return analyics export by adding two new pieces of information, providing greater clarity regarding the return received date and return quality control date.

June 4, 2024

Improvement

We’ve enhanced transparency by making the return logic visible to admin users when processing returns. This update ensures users can clearly see and understand the applied return rules, improving decision-making and boosting productivity.

May 21, 2024

Improvement

This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!

Return label generation

October 12, 2023

Improvement

Use our EasyPost account to generate return labels.

Bundle items sub-reasons

September 22, 2023

Feature

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip:
Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities
(e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

Feature

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Seamless Integration of External RMA

August 22, 2023

Feature

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

Generate Packing Slip

July 18, 2023

Improvement

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

Feature

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

Feature

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

Feature

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

Feature

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Exchange for Shopify stores

March 14, 2023

Feature

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

Feature

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

Feature

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

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