Adding a “Buy It Again” button to the Order Details page benefits both customers and retailers. For customers, it streamlines the repurchasing process, saving time and effort when reordering their favorite products. For retailers, it enhances the shopping experience, fosters repeat purchases, and encourages customer loyalty, ultimately driving higher sales.
Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.
We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.
Control quality and restock for exchanges
January 20, 2025
Improvement
Ability to do the quality control and restock items for exchanged orders.
This feature allows customers to opt into purchasing insurance for their shippings and returns, offering added peace of mind for both your business and your customers.
Applying the original discount on exchanged items is a pivotal strategy in e-commerce, offering benefits for businesses and customers. By retaining the initial discount on exchanged products, businesses uphold transparency and fairness in their exchange policies, fostering customer trust and satisfaction. This practice also ensures consistency in pricing, preserving the value proposition initially offered to customers.
Archived return webhook
December 17, 2024
Improvement
Created a webhook event for archived returns.
Cleareance products return condition
December 16, 2024
Improvement
Added clearence as return condition for Aptos users.
Our new Warranties feature is designed to streamline how you handle warranty claims, providing flexibility and clarity for both customers and administrators.
Order ID barcode for packing slip
December 12, 2024
Improvement
Added the Aptos Order ID with a barcode to the return packing slip to ensure smooth scanning in the warehouse.
Order cancellation emails by reason
December 10, 2024
Improvement
Created different order cancellation emails by return cancelation type.
This feature allows customers to opt into purchasing insurance for their returns, offering added peace of mind for both your business and your customers. Return insurance covers the cost of returns in case of issues like lost or damaged packages, making it a smart addition to any online business.
This feature allows your customers to easily share a gift receipt with the recipient of their order, providing a seamless way to let the recipient know about their gift while maintaining the privacy of the purchase details.
Update API documentation
November 14, 2024
Improvement
Updated our API documentation to reflect additions and updates.
Void return labels
November 12, 2024
Improvement
You can now void unused return labels to cover the cost of return labels that were never shipped out.
This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed.
Add data to BigQuery & LookerStudio
November 6, 2024
Improvement
Added country, order date and shipment date to BigQuery and LookerStudio to help with reporting.
Ability to change the initial return reason when admin users are processing returns.
Spring GDS integration update
November 4, 2024
Improvement
Extended Spring GDS integration for tracking.
Shipments visibility enhancement
November 1, 2024
Improvement
Enhancing shipment visibility dashboard by increasing the search speed, expanding filters, and improving search by multiple filters at the same time.
Arrival date in return report
October 30, 2024
Improvement
Two new columns have been added to the report: Initiation User Type and Arrival Date, providing more detailed insights for better tracking and analysis.
Tracking page on order lookup
October 30, 2024
Improvement
Added the ability to see the tracking page first when the customer is searching their purchase on the order lookup page.
AIT Worldwide Logistics integration
October 30, 2024
Improvement
Added AIT Worldwide Logistics integration for tracking.
Configuring return conditions based on product titles is an excellent feature for businesses with diverse product lines. By setting conditions specific to product titles, you can apply unique return rules to certain items without impacting other products in the same order. This flexibility allows you to manage returns more precisely, ensuring that specific items, such as promotional or seasonal products, adhere to different return policies than your general product offerings.
Magento 2 order gift message
October 22, 2024
Improvement
Added new variable to capture Magento 2 custom gift order message and display it in the order confirmation email.
Added the ability of image upload for admin users when they process returns to record visual proof of the returned item condition.
Display tax and discount for exchanged items
September 16, 2024
Improvement
Tax and discount are now displayed when processing exchanged items.
Return instructions for images & comments
September 12, 2024
Improvement
You can now add instructions for your customers when asking for images or comments during the return process.
Automate restocking process
September 12, 2024
Improvement
Choose wheter or not you’d want to automatically restock or not returned items.
Shopify store location sync
September 4, 2024
Improvement
Each time a new location is created in Shopify, this is synced to WeSupply as well.
Order confirmation to multiple email addresses
September 3, 2024
Improvement
Order confirmations can now be sent to multiple email addresses, enhancing communication and flexibility.
Store locator URL change
August 27, 2024
Improvement
The URL for the store locator can now be customized for SEO purposes, enhancing search engine optimization and providing a more tailored user experience.
Order search filter improvements
August 22, 2024
Improvement
The shipments list has been updated with the following changes:
The carrier filter now supports multiple selections via checkboxes. The shipping status filter now supports multiple selections via checkboxes. A new country filter has been added, allowing multiple countries to be selected.
The order ID has been added to the return label for Aptos, enhancing order tracking and return processing accuracy.
Added discount code name as return condition
August 16, 2024
Improvement
The discount code name has been added to return conditions for Aptos users, enabling better tracking and management of returns related to specific promotions.
Links to Returns by Number have been added, enabling quicker and easier access to return details using the return number when sharing between customer service team members.
This week, we’re tackling instant credit refunds, gift card refunds, and their role in expediting exchanges within the luxury fashion industry. Discover how to seamlessly process refunds and understand why swift exchanges are essential for maintaining customer satisfaction and loyalty in high-end fashion. Let’s explore all the insights below!
Filter for user management
July 4, 2024
Improvement
A new filter for User Management has been added, allowing for more efficient user sorting and management.
BigQuery schema update
July 4, 2024
Improvement
Update BigQuery integration schema for better reporting and analysis.
A new return condition based on order number pattern for Aptos users has been added, providing enhanced flexibility and precision in return processing.
This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!
Disabled webhook admin notification
June 20, 2024
Improvement
Admins will now receive notification alerts when webhooks are disabled, ensuring prompt awareness and action.
This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!
Return Report improvement
June 6, 2024
Improvement
We’ve improved the Return analyics export by adding two new pieces of information, providing greater clarity regarding the return received date and return quality control date.
We’ve enhanced transparency by making the return logic visible to admin users when processing returns. This update ensures users can clearly see and understand the applied return rules, improving decision-making and boosting productivity.
This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!
Return label generation
October 12, 2023
Improvement
Use our EasyPost account to generate return labels.
Bundle items sub-reasons
September 22, 2023
FEATURE
Sub-reasons can be now applied to bundle individual items.
Schema markup for store locator
September 14, 2023
Improvement
Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.
Email notifications Twitter (X) logo
September 14, 2023
Improvement
Changed the Twitter logo to the X logo for email notifications.
Shopify: First recommended product in the exchange process
September 14, 2023
Improvement
In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.
Shopify: Increased API limits for Product Search in Shop now
September 14, 2023
Improvement
Implementing new GraphQL solution.
Shopify: Collect Item Shipment date from Shopify orders
September 14, 2023
Improvement
Return only plans can use this date to calculate return window.
Shopify: Collect Item Delivered date from Shopify orders
September 14, 2023
Improvement
Return only plans can use this date to calculate return window.
Packing slip: PDF format A4 and Letter
September 14, 2023
Improvement
PDF format A4 and Letter for the packing slip can now be chosen from admin.
Packing slip: Print store policy
September 14, 2023
Improvement
Added store policy field that allows admin to add their policy printed on packing slips.
Decimal quantities (e.g. 0.5m)
September 14, 2023
Improvement
Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).
API product attributes import
September 14, 2023
Improvement
Improved the import for products attributes via API.
Simplify Return Location Management
August 22, 2023
FEATURE
Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.
Seamless Integration of External RMA
August 22, 2023
FEATURE
Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.
New ROI Dashboard
July 18, 2023
Improvement
Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.
Generate Packing Slip
July 18, 2023
Improvement
You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.
New automation for auto-refund returns
June 12, 2023
Improvement
Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.
Admins can now mark a shipment as delivered
May 17, 2023
FEATURE
This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.
Return reasons can now be grouped and can have also sub-reasons
May 17, 2023
FEATURE
For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.
More Expensive Exchanges
April 26, 2023
FEATURE
Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.
Policy Enforcer
April 26, 2023
FEATURE
Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.
Exchange for Shopify stores
March 14, 2023
FEATURE
Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.
Replacement for Shopify stores
March 14, 2023
FEATURE
Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.
Report Lost Package
February 22, 2023
FEATURE
Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.
Native integration with Corporate Courier
January 17, 2023
Improvement
Added a native integration with Corporate Courier.
Add Your Heading Text Here
September 18, 2023
Improvement
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim. Duis vel vestibulum elit. Sed congue cursus urna in pharetra.
We are extending our warranties capabilities by allowing businesses to enhance customer satisfaction and loyalty even though they didn’t sell the product directly.
Adding a “Buy It Again” button to the Order Details page benefits both customers and retailers. For customers, it streamlines the repurchasing process, saving time and effort when reordering their favorite products. For retailers, it enhances the shopping experience, fosters repeat purchases, and encourages customer loyalty, ultimately driving higher sales.
Providing a warranty policy is a smart move for both customers and retailers. Customers gain peace of mind knowing their purchases are protected, while retailers enhance customer satisfaction and loyalty. For third-party products, enabling warranties ensures a smooth and professional experience, demonstrating your commitment to excellent customer service.
Control quality and restock for exchanges
January 20, 2025
Improvement
Ability to do the quality control and restock items for exchanged orders.
This feature allows customers to opt into purchasing insurance for their shippings and returns, offering added peace of mind for both your business and your customers.
Applying the original discount on exchanged items is a pivotal strategy in e-commerce, offering benefits for businesses and customers. By retaining the initial discount on exchanged products, businesses uphold transparency and fairness in their exchange policies, fostering customer trust and satisfaction. This practice also ensures consistency in pricing, preserving the value proposition initially offered to customers.
Archived return webhook
December 17, 2024
Improvement
Created a webhook event for archived returns.
Cleareance products return condition
December 16, 2024
Improvement
Added clearence as return condition for Aptos users.
Our new Warranties feature is designed to streamline how you handle warranty claims, providing flexibility and clarity for both customers and administrators.
Order ID barcode for packing slip
December 12, 2024
Improvement
Added the Aptos Order ID with a barcode to the return packing slip to ensure smooth scanning in the warehouse.
Order cancellation emails by reason
December 10, 2024
Improvement
Created different order cancellation emails by return cancelation type.
This feature allows customers to opt into purchasing insurance for their returns, offering added peace of mind for both your business and your customers. Return insurance covers the cost of returns in case of issues like lost or damaged packages, making it a smart addition to any online business.
This feature allows your customers to easily share a gift receipt with the recipient of their order, providing a seamless way to let the recipient know about their gift while maintaining the privacy of the purchase details.
Update API documentation
November 14, 2024
Improvement
Updated our API documentation to reflect additions and updates.
Void return labels
November 12, 2024
Improvement
You can now void unused return labels to cover the cost of return labels that were never shipped out.
This feature allows businesses to introduce quality control measures for returned items, helping to ensure that returns meet specific standards before they’re fully processed.
Add data to BigQuery & LookerStudio
November 6, 2024
Improvement
Added country, order date and shipment date to BigQuery and LookerStudio to help with reporting.
Ability to change the initial return reason when admin users are processing returns.
Spring GDS integration update
November 4, 2024
Improvement
Extended Spring GDS integration for tracking.
Shipments visibility enhancement
November 1, 2024
Improvement
Enhancing shipment visibility dashboard by increasing the search speed, expanding filters, and improving search by multiple filters at the same time.
Arrival date in return report
October 30, 2024
Improvement
Two new columns have been added to the report: Initiation User Type and Arrival Date, providing more detailed insights for better tracking and analysis.
AIT Worldwide Logistics integration
October 30, 2024
Improvement
Added AIT Worldwide Logistics integration for tracking.
Tracking page on order lookup
October 30, 2024
Improvement
Added the ability to see the tracking page first when the customer is searching their purchase on the order lookup page.
Configuring return conditions based on product titles is an excellent feature for businesses with diverse product lines. By setting conditions specific to product titles, you can apply unique return rules to certain items without impacting other products in the same order. This flexibility allows you to manage returns more precisely, ensuring that specific items, such as promotional or seasonal products, adhere to different return policies than your general product offerings.
Magento 2 order gift message
October 22, 2024
Improvement
Added new variable to capture Magento 2 custom gift order message and display it in the order confirmation email.
Added the ability of image upload for admin users when they process returns to record visual proof of the returned item condition.
Display tax and discount for exchanged items
September 16, 2024
Improvement
Tax and discount are now displayed when processing exchanged items.
Return instructions for images & comments
September 12, 2024
Improvement
You can now add instructions for your customers when asking for images or comments during the return process.
Automate restocking process
September 12, 2024
Improvement
Choose wether or not you’d want to automatically restock or not returned items.
Shopify store location sync
September 4, 2024
Improvement
Each time a new location is created in Shopify, this is synced to WeSupply as well.
Order confirmation to multiple email addresses
September 3, 2024
Improvement
Order confirmations can now be sent to multiple email addresses, enhancing communication and flexibility.
Store locator URL change
August 27, 2024
Improvement
The URL for the store locator can now be customized for SEO purposes, enhancing search engine optimization and providing a more tailored user experience.
Order search filter improvements
August 22, 2024
Improvement
The shipments list has been updated with the following changes:
The carrier filter now supports multiple selections via checkboxes. The shipping status filter now supports multiple selections via checkboxes. A new country filter has been added, allowing multiple countries to be selected.
The order ID has been added to the return label for Aptos, enhancing order tracking and return processing accuracy.
Added discount code name as return condition
August 16, 2024
Improvement
The discount code name has been added to return conditions for Aptos users, enabling better tracking and management of returns related to specific promotions.
Links to Returns by Number have been added, enabling quicker and easier access to return details using the return number when sharing between customer service team members.
This week, we’re tackling instant credit refunds, gift card refunds, and their role in expediting exchanges within the luxury fashion industry. Discover how to seamlessly process refunds and understand why swift exchanges are essential for maintaining customer satisfaction and loyalty in high-end fashion. Let’s explore all the insights below!
Filter for user management
July 4, 2024
Improvement
A new filter for User Management has been added, allowing for more efficient user sorting and management.
BigQuery schema update
July 4, 2024
Improvement
Update BigQuery integration schema for better reporting and analysis.
A new return condition based on order number pattern for Aptos users has been added, providing enhanced flexibility and precision in return processing.
This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!
Disabled webhook admin notification
June 20, 2024
Improvement
Admins will now receive notification alerts when webhooks are disabled, ensuring prompt awareness and action.
This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!
Return Report improvement
June 6, 2024
Improvement
We’ve improved the Return analyics export by adding two new pieces of information, providing greater clarity regarding the return received date and return quality control date.
We’ve enhanced transparency by making the return logic visible to admin users when processing returns. This update ensures users can clearly see and understand the applied return rules, improving decision-making and boosting productivity.
This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!
Return label generation
October 12, 2023
Improvement
Use our EasyPost account to generate return labels.
Bundle items sub-reasons
September 22, 2023
Feature
Sub-reasons can be now applied to bundle individual items.
Schema markup for store locator
September 14, 2023
Improvement
Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.
Email notifications Twitter (X) logo
September 14, 2023
Improvement
Changed the Twitter logo to the X logo for email notifications.
Shopify: First recommended product in the exchange process
September 14, 2023
Improvement
In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.
Shopify: Increased API limits for Product Search in Shop now
September 14, 2023
Improvement
Implementing new GraphQL solution.
Shopify: Collect Item Shipment date from Shopify orders
September 14, 2023
Improvement
Return only plans can use this date to calculate return window.
Shopify: Collect Item Delivered date from Shopify orders
September 14, 2023
Improvement
Return only plans can use this date to calculate return window.
Packing slip: PDF format A4 and Letter
September 14, 2023
Improvement
PDF format A4 and Letter for the packing slip can now be chosen from admin.
Packing slip: Print store policy
September 14, 2023
Improvement
Added store policy field that allows admin to add their policy printed on packing slips.
Decimal quantities (e.g. 0.5m)
September 14, 2023
Improvement
Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).
API product attributes import
September 14, 2023
Improvement
Improved the import for products attributes via API.
Simplify Return Location Management
August 22, 2023
Feature
Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.
Seamless Integration of External RMA
August 22, 2023
Feature
Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.
New ROI Dashboard
July 18, 2023
Improvement
Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.
Generate Packing Slip
July 18, 2023
Improvement
You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.
New automation for auto-refund returns
June 12, 2023
Improvement
Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.
Admins can now mark a shipment as delivered
May 17, 2023
Feature
This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.
Return reasons can now be grouped and can have also sub-reasons
May 17, 2023
Feature
For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.
More Expensive Exchanges
April 26, 2023
Feature
Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.
Policy Enforcer
April 26, 2023
Feature
Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.
Exchange for Shopify stores
March 14, 2023
Feature
Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.
Replacement for Shopify stores
March 14, 2023
Feature
Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.
Report Lost Package
February 22, 2023
Feature
Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.
Native integration with Corporate Courier
January 17, 2023
Improvement
Added a native integration with Corporate Courier.
Add Your Heading Text Here
September 18, 2023
Improvement
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim.