Retain over 40% of your returns as exchanges! -
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      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

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      Drive foot-traffic to your stores

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Release Notes

Efficient Returns, Exchanges & Replacements for Bundle Products

June 20, 2024

Improvement

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Turn Returns into profit with exchanges & cut down refunds

June 6, 2024

Improvement

This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!

Discourage return abuse with restocking fees & prevent return fraud

May 21, 2024

Improvement

This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!

Return label generation

October 12, 2023

Improvement

Use our EasyPost account to generate return labels.

Bundle items sub-reasons

September 22, 2023

FEATURE

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip: Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities (e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

FEATURE

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Seamless Integration of External RMA

August 22, 2023

FEATURE

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

Generate Packing Slip

July 18, 2023

Improvement

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box. 

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

FEATURE

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

FEATURE

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

FEATURE

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

FEATURE

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Exchange for Shopify stores

March 14, 2023

FEATURE

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

FEATURE

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

FEATURE

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim. Duis vel vestibulum elit. Sed congue cursus urna in pharetra. 

Learn More

Efficient Returns, Exchanges & Replacements for Bundle Products 🔄

June 20, 2024

Improvement

This week, address the big challenges of multi-shipment delivery notifications and bundle product returns. Bonus: learn to perform exchanges and replacements for individual bundle items. Let’s dive into all the tips below!

Turn Returns into profit with exchanges & cut down refunds

June 6, 2024

Improvement

This week, discover how to turn returns into profits! 🤑 Learn how to apply original discounts on exchanged items, enable final sale items for exchanges, and sell more with exchanges for more expensive items. Stay ahead with these three strategies!

Discourage return abuse with restocking fees & prevent return fraud

May 21, 2024

Improvement

This week’s update focus is on revenue retention to help you discourage refunds by charging additional restocking fees, return fraud prevention by blocking repeat abusers, setting non-returnable return rules, and more!

Return label generation

October 12, 2023

Improvement

Use our EasyPost account to generate return labels.

Bundle items sub-reasons

September 22, 2023

Feature

Sub-reasons can be now applied to bundle individual items.

Schema markup for store locator

September 14, 2023

Improvement

Implemented schema markup for store locator. Important for the visibility of the store locator store pages in the local search results.

Email notifications Twitter (X) logo

September 14, 2023

Improvement

Changed the Twitter logo to the X logo for email notifications.

Shopify: First recommended product in the exchange process

September 14, 2023

Improvement

In the exchange flow, on the Recommended products and Shop now pages, the first product shown will be the returned product.

Shopify: Increased API limits for Product Search in Shop now

September 14, 2023

Improvement

Implementing new GraphQL solution.

Shopify: Collect Item Shipment date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Shopify: Collect Item Delivered date from Shopify orders

September 14, 2023

Improvement

Return only plans can use this date to calculate return window.

Packing slip: PDF format A4 and Letter

September 14, 2023

Improvement

PDF format A4 and Letter for the packing slip can now be chosen from admin.

Packing slip:
Print store policy

September 14, 2023

Improvement

Added store policy field that allows admin to add their policy printed on packing slips.

Decimal quantities
(e.g. 0.5m)

September 14, 2023

Improvement

Implemented the possibility to display orders with items that are sold with decimal quantities (e.g. 0.5m).

API product attributes import

September 14, 2023

Improvement

Improved the import for products attributes via API.

Simplify Return Location Management

August 22, 2023

Feature

Our new feature allows you to effortlessly configure the list of return locations right from the admin dashboard. Whether you’re adding new locations, updating existing ones, or making changes on the fly, this user-friendly interface streamlines the process. Say goodbye to complexity and hello to efficient return location management.

Seamless Integration of External RMA

August 22, 2023

Feature

Our latest feature enables the hassle-free addition of custom external Return Merchandise Authorization (RMA) numbers generated in third-party systems.

New ROI Dashboard

July 18, 2023

Improvement

Implemented a new ROI Dashboard so businesses can check their performance using the WeSupply platform. Important metrics are now automatically calculated for your data, like Total Customer Service Cost Reduction, WISMO Support Cost Reduction, Returns & Exchanges Support Cost Reduction, and others.

Generate Packing Slip

July 18, 2023

Improvement

You can now choose to generate a Packing Slip, for all returns submitted by customers, that can be printed and included in the return box. The Packing Slip lists all items that should be in a return box.

New automation for auto-refund returns

June 12, 2023

Improvement

Set logic for when the return reaches a specific status, like In transit, delivered. Set to automate the refund, so your support team can focus on more important tasks.

Admins can now mark a shipment as delivered

May 17, 2023

Feature

This is useful when the tracking number is missing and the admin needs to initiate a return on the customer’s behalf.

Return reasons can now be grouped and can have also sub-reasons

May 17, 2023

Feature

For example, you can have “Size” as a return reason and add sub-reasons “Too small” and “Too big”.

More Expensive Exchanges

April 26, 2023

Feature

Implemented Exchanges when items exchanged are More Expensive than initial items. Customers can now exchange a product for an expensive one and pay the difference.

Policy Enforcer

April 26, 2023

Feature

Implemented Policy Enforcer, which forces a specific outcome for the return in case the answer to a question is Yes. For example: Was the product worn? If yes, you can automatically Reject the return or set to Keep the item. This can be set in your Return Policy settings.

Exchange for Shopify stores

March 14, 2023

Feature

Implemented Exchange for Shopify stores. Customers can exchange only variants of the same product at the same price.

Replacement for Shopify stores

March 14, 2023

Feature

Implemented Replacement for Shopify stores. Customers can now replace a product with exactly the same item. This is useful in case the delivered product is defective/broken.

Report Lost Package

February 22, 2023

Feature

Implemented the Report Lost Package functionality on the new Order View design. Customers can now report if the package shows delivered but they did not get it.

Native integration with Corporate Courier

January 17, 2023

Improvement

Added a native integration with Corporate Courier.

Add Your Heading Text Here

September 18, 2023

Improvement

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent massa ante, semper id ullamcorper at, congue non enim.

Learn More
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