The Return Season is here! Retain over 40% of your returns as exchanges! - Learn More
    • Tracking & Notifications

      Boost customer experience and reduce support tickets

      Identify and Resolve Order Issues

      Realtime order and shipment tracking

      Delivery Notifications

      Proactive order and shipping notifications

      Increase Conversion Rate

      Predictive pre-purchase estimated delivery dates

      Branded Tracking

      Self-Serivce branded order tracking

      Reduce Operational Cost

      Effortless experience delivered

      Returns & Exchanges

      Make returns profitable and delight customers

      Flexible Return Policies

      Flexibility to define any return destinations & conditions

      Self-Service Returns

      Simplify returns for your customers and team

      Exchanges

      Incentivize exchanges over returns

      Automate Returns Management

      Returns management made easy for your team

      Returns Analytics

      Understand why your customers are returning

      In-Store and Curbside Pickup

      Unify the online and the in-store experience

      Curbside Pickup Check-in

      Hassle-free pickup experience for customers

      Pickup order management

      In-Store Dashboard to keep operations streamlined

      Unified Commerce

      In-Store and Online orders unified

      Store Locator

      Drive foot-traffic to your stores

  • Integrations
  • Customers
    • Help Center

      Find the answer to all your questions

      WeSupply FAQ

      Explore the most comon questions about WeSupply

      Post Purchase ROI Calculator

      Calculate the ROI that WeSupply can bring you

      FREE Website Review

      Request a no strings attached review of your current shopping experience and missed conversion opportunities

      Blog & Guides

      Read actionable articles on how to optimize your post-purchase experience and decrease support tickets

      Case Studies

      Get inspired by stories of how our customers implemented an effortless post-purchase experience

      Behind The Brand

      A Deep Dive into Top Companies' Order Tracking & Returns Strategy

      Pre-built Return Policies

      Wondering if WeSupply is a good fit for you? Read through our use cases to see how we can help you increase conversion & improve CX!

  • Pricing

Sign in

Boost Revenue Retention with Gift Cards for Returns

Boost Revenue Retention with Gift Cards for Returns

Wondering how to handle gift cards ecommerce returns without losing revenue? Utilizing gift cards could be your answer. This article dissects the role of gift cards in ecommerce returns, showing you how to turn refunds into future sales and keep customers coming back. Get ready for actionable insights on using gift cards to maximize retention and streamline the gift cards ecommerce returns process, all while safeguarding your ecommerce business’s bottom line.

Key Takeaways

  • Digital gift cards enhance customer convenience and security, can be used across multiple transactions, and offer notable financial benefits to businesses by increasing sales and revenue.

  • Using gift cards strategically in ecommerce can drive customer loyalty, attract new customers, and lead to repeat purchases, with studies showing many customers spend more than the gift card’s value.

  • WeSupply, integrated with Justuno, turns refunds into gift card opportunities, driving future sales. It leverages order tracking for targeted ads and recommendations, enhancing customer satisfaction and revenue by transforming returns into repeat purchases. Turn returns into revenue with WeSupply. Start today to unlock your post-purchase potential!

Unlocking the Power of eCommerce Gift Cards: An Introduction to Digital Gift Cards and Their Potential

Digital gift cards have several advantages:

  • They act as prepaid debit cards carrying a certain amount of money, usable for buying products or services from online stores, thereby serving as a form of store credit.

  • They are delivered conveniently to a recipient’s email and integrated into mobile wallets, facilitating secure transactions.

  • They enable customers to easily check their gift card balance.

The concept of gift cards is not new. The inception of this concept traces back to the 1930s with the introduction of gift certificates by department stores. Fast-forwarding to the present, the same gift card has evolved into digital counterparts, suitable for online and in-store usage, subject to a merchant’s limitations.

Delivering Convenience: How Digital Gift Cards Work and Their Key Advantages

Often referred to as e-gift certificates, digital gift cards are disseminated electronically, either via email or text message. Customers can purchase these cards online and recipients can use the same gift card for multiple transactions until the balance is depleted. The concept of a digital gift card is a perfect blend of convenience and security, safeguarding against loss or theft, and retaining customers by encouraging repeat business.

Beyond these features, digital gift cards also yield financial benefits. They offer a rise in sales and revenue, enhancing brand recognition, and the convenience and security they provide, including safeguards against loss or theft. This makes them a powerful tool in the arsenal of online enterprises.

Short-Term Gains, Long-Term Success: Leveraging Gift Cards to Expand Your eCommerce Business

Gift cards serve not merely as a transactional tool but also as a strategic asset for businesses. Established eCommerce businesses have effectively utilized gift cards to drive revenue growth, enhance brand visibility, and expand their reach. These little powerhouses are valuable tools for boosting online gifting sales, increasing business potential, as well as capturing a customer’s business and fostering loyalty.

Gift cards provide a convenient and adaptable shopping experience for customers, leading to repeat purchases and heightened satisfaction. Incorporating them into an eCommerce business’s expansion strategy can contribute to:

  • Heightened customer loyalty

  • The attraction of new customers

  • Increased sales

  • Improved customer satisfaction

Furthermore, research indicates that a whopping 72% of customers tend to spend beyond the value of the gift card, positively impacting the customer’s business and the business’s bank account with additional gift card money.

Driving Traffic to Your Online Store: Strategies for Attracting High-Intent Shoppers with Gift Cards

Gift cards have the potential to drive significant traffic to your online store, acting as a golden ticket. They are well-received as gifts and have the potential to lead customers to pay full price for products, thereby contributing to the acquisition of new customers and the expansion of the customer base. Creating a dedicated landing page, promoting the gift cards across multiple touchpoints, and leveraging PPC advertising can effectively attract high-intent shoppers to your eCommerce site.

Moreover, a study showed a 46% increase in sales as a result of bolstering credibility through gift card promotions. Gift cards not only expand the customer base and improve customer retention but also simplify the online returns process by offering store credit instead of refunds. They can serve as a comprehensive tool for expanding the customer base and improving customer retention while providing a seamless return process by offering store credit as an alternative to traditional refunds.

Leveraging WeSupply’s approach to offering refunds as store credits, gift cards, or coupon codes plays a pivotal role in driving traffic to your online store and attracting high-intent shoppers. This strategy not only entices previous customers to return and engage with your store more frequently but also fosters a sense of trust and value, crucial for building lasting customer relationships. Such an innovative refund policy can serve as a magnet for potential shoppers, directing a stream of motivated buyers to your platform who are more likely to convert, thereby effectively turning refunds into a strategic tool for growth and customer loyalty.

Boosting Sales and Revenue: The Financial Benefits of Incorporating Gift Cards

For eCommerce businesses, digital gift cards bring about substantial financial benefits. They contribute directly to increased sales as they can be instantly delivered via email, thereby injecting funds into the business. They also lead to repeat business and increased customer loyalty.

Digital gift cards are like a magic wand that influences customer spending behavior and increases the average order value. It is noteworthy that 61% of gift card recipients spend more than the value of their gift card, indicating the effectiveness of digital gift cards in encouraging higher spending. Offering store credit refunds in the form of gift cards can simplify the return process and encourage future purchases.

WeSupply offers a strategic avenue to boost ROI by incorporating gift cards into your sales strategy, directly impacting your sales and revenue. By allowing refunds to be issued as store credits, gift cards, or coupon codes, WeSupply not only encourages repeat business but also attracts new customers seeking value and trust, thereby driving both immediate and long-term financial gains.

This approach enhances customer retention and acquisition, leading to increased average order values and a healthier bottom line. Ready to see the potential impact of WeSupply on your business? Use our ROI Calculator to discover how gift cards can elevate your financial performance.

Winning Hearts and Customers: Attracting and Converting New Shoppers through Gift Cards

By providing social proof that engenders trust and interest in your brand, gift cards can be instrumental in transforming potential shoppers into actual customers. Existing customers can play a vital role in acquiring new customers by gifting them with gift cards, which serves as a form of social proof and aids in converting recipients into new patrons for your brand.

You can also encourage first-time customers and their referrals to purchase gift cards. For example, providing a $10 gift card for the initial purchase made by a new customer or offering a $25 gift card for customer referrals resulting in a purchase can effectively drive gift card sales and attract new customers.

Refund to store credit, gift card or coupon code

By offering refunds as store credits, you’ll not only entice customers to come back and shop more often, but also build a trusting relationship with them. Book a quick call with our experts to see how.

Zero Shipping, Maximum Impact: The Cost-Efficiency of Digital Gift Card Delivery

By eliminating the costs of printing and shipping, digital gift cards present a cost-efficient solution for businesses. Furthermore, their production and delivery costs are generally lower compared to physical cards, which makes them a perfect fit for the digital age.

Digital gift cards offer several benefits:

  • They save costs

  • They contribute to the environment by reducing plastic usage and packaging costs

  • They are delivered promptly to the recipient’s email, providing an instant solution for gift-giving

  • They elevate customer satisfaction

Adding Value without Inventory Hassles: Why Gift Cards Are a No-Brainer for eCommerce

By removing the need for physical delivery and reducing the risk of loss or theft, digital gift cards help to minimize physical stock handling and storage in eCommerce. They streamline the operational process for online stores by:

  • Automating and simplifying procedures

  • Saving time

  • Minimizing errors

  • Enhancing the customer experience

  • Attracting a larger customer base

  • Increasing revenues

  • Establishing brand recognition

  • Simplifying payment processing.

Gift cards provide a straightforward solution for eCommerce businesses due to their ability to increase sales and revenue, enhance brand awareness, and offer convenience and security. They are a no-brainer addition to any eCommerce business, providing a seamless shopping experience.

Sealing the Deal: How Cart and Checkout Promotions Can Drive Gift Card Sales

Sales can be effectively boosted by promoting digital gift cards at the checkout stage. Here are some strategies to consider:

1. Implement upselling and cross-selling techniques to prompt customers to consider upgrades or additional gift cards.

2. Leverage social media to promote your gift cards and encourage customers to purchase them at checkout.

3. Execute targeted gift card-focused promotions through email marketing prior to key holidays or special occasions. By implementing these strategies, you can significantly boost digital gift card sales during checkout.

Strategic placement and timing of gift card promotions in the checkout process are essential as they take advantage of high-volume periods such as the Q4 holiday season and ensure that promotions are prominently displayed at the point of purchase, influencing customers’ purchasing decisions and boosting sales.

The WeSupply and Justuno integration revolutionizes the way businesses drive gift card sales, turning the order tracking page into a lucrative sales channel. This partnership allows for the strategic use of pop-ups and banners to present timely offers, discount codes, and personalized product recommendations directly to customers at a critical engagement point. By leveraging advanced segmentation and analytics, retailers can effectively upsell, cross-sell, and highlight top products, significantly boosting sales and customer satisfaction. Capitalize on every visit to the order tracking page to not only enhance the post-purchase experience but also substantially increase revenue. Boost your sales and enhance the customer journey—book a demo with WeSupply today!

Best Practices: Tips for Effectively Implementing and Managing Digital Gift Cards

Maintaining a consistent presence of digital gift cards in the website’s header, footer, and navigation bar is a crucial aspect of their integration into an eCommerce business.

Here are some recommendations for integrating digital gift cards into your eCommerce business:

  1. Prioritize strong UX & UI design principles for gift card offerings.

  2. Enable integration with digital wallets.

  3. Establish clear objectives for the gift card program.

By following these recommendations, you can effectively integrate digital gift cards into your eCommerce business.

Businesses can mitigate fraud and abuse by:

  • Enhancing website security

  • Mandating additional customer information

  • Integrating identity verification procedures

  • Deploying fraud detection mechanisms

  • Closely overseeing gift card transactions

  • Educating both employees and customers on fraud prevention.

Measuring Success: Key Metrics for Evaluating the Impact of Gift Cards on Your Business

To understand the impact of your digital gift card program on your business, it’s essential to measure its success. Analyzing total program sales growth, comparing year-over-year sales, and monitoring new customer acquisition rates can help ascertain the return on investment and the overall effectiveness of the digital gift cards in driving revenue.

Specific data points to record include issue date, original amount, redemption date, and redemption amount of each gift card. Methods for evaluating the efficacy of digital gift cards encompass the use of tracking systems to monitor consumer traffic to the gift card order page, analytics to track overall program sales growth, and the implementation of KPI metrics tailored for online gift card and voucher platforms.

At WeSupply, the emphasis on leveraging analytics and a data-driven approach underscores the importance of measuring the success of business strategies, notably the impact of gift cards on your business. Understanding that improvement hinges on the ability to track performance, WeSupply equips businesses with the necessary tools to gauge CSAT and NPS. These metrics are pivotal for evaluating the effectiveness of gift cards in enhancing the post-purchase customer experience. By identifying what works and what doesn’t—be it order fulfillment times, product or service quality, or another variable—businesses can fine-tune their offerings. This commitment to constant adaptation ensures that businesses can not only meet but exceed the evolving expectations of their customers, making every interaction an opportunity for delight and loyalty enhancement.

Future Trends: What Lies Ahead for the World of eCommerce Gift Cards

With an anticipated robust compound annual growth rate (CAGR) of 17.7% from 2023 to 2032, the eCommerce gift card market is projected to reach a market value of $4.2 trillion by 2032. Furthermore, e-gift cards are forecasted to capture a 51.3% market share in 2024.

The future of eCommerce gift cards, which are often used for future purchase, will be influenced by:

  • Changes in consumer behavior

  • Technological advancements

  • Increasing demand for digital gift cards

  • The trend of customers buying gift cards for themselves

These factors will contribute to greater loyalty and brand marketing, helping customers find the best options in the eCommerce gift card industry.

Customization options and the increasing popularity of digital gift giving will provide added convenience, personalization, and flexibility to eCommerce gift cards.

Conclusion: The Ultimate Guide to Maximizing Revenue and Customer Loyalty with Digital Gift Cards

Digital gift cards can significantly propel the success of your eCommerce business. They offer a world of opportunities, including:

  • Elevating sales

  • Fortifying customer loyalty

  • Distinguishing your brand

  • Drawing in new customers

With their unique advantages and promising future trends, it’s clear that digital gift cards offer a world of opportunities for businesses to explore.

Summary

In conclusion, digital gift cards are a powerful tool for businesses to drive revenue, attract and retain customers, and stand out in a crowded market. They offer a cost-effective, convenient, and secure shopping experience, and their impact extends beyond immediate financial gains to long-term customer loyalty and brand recognition. As the world of eCommerce continues to evolve, digital gift cards are set to play a pivotal role in shaping its future.

WeSupply enhances revenue retention by utilizing gift cards for returns, transforming refunds into opportunities for future sales. Moreoever, integrating with Justuno, leverages the order tracking page for targeted promotions, utilizing personalized pop-ups and smart recommendations to encourage repeat purchases. By optimizing post-purchase interactions, WeSupply ensures each customer engagement contributes to increased satisfaction and revenue, making it a vital tool for businesses aiming to turn returns into revenue. Transform returns into revenue with WeSupply. Get started today and unlock the full potential of your post-purchase strategy!

Convert Returns into Repurchases

Book a quick call with our experts to see how WeSupply can help you save sales through repurchases and boost the average order value using gift cards.

Frequently Asked Questions

Can you get a refund on a gift card online?

No, most retailers do not allow refunds for gift cards, as stated in their terms and conditions. Some exceptions may apply based on state law.

Can you return gift cards bought on Amazon?

No, Amazon’s policy does not allow the return of gift cards, as they are considered non-refundable and cannot be exchanged for cash or other gift cards.

How does WeSupply help in boosting revenue retention?

WeSupply transforms refunds into gift cards, store credits, or coupon codes, encouraging customers to make future purchases. This method not only retains revenue but also fosters repeat shopping behavior.

What role does Justuno integration play in this process?

The integration with Justuno allows WeSupply to leverage the order tracking page for targeted promotions, using personalized pop-ups and smart recommendations to promote gift cards and encourage repeat purchases, thereby enhancing post-purchase engagement.

How does WeSupply contribute to improving ROI?

WeSupply enhances ROI by turning refunds into gift cards, store credits, or coupon codes, encouraging customers to reinvest in your business. This strategy not only retains revenue but also promotes repeat purchases, directly impacting your bottom line positively. Maximize your returns effortlessly—use our ROI Calculator to see how WeSupply can boost your profits today!

Keep your customers engaged during the delivery experience

WeSupply Post Purchase Emails
WeSupply Post Purchase Emails

Keep your customers engaged during the delivery experience

Jump Ahead!

In this article you'll learn:

Learn How To Create Successful Post Purchase Email Campaigns

Build an effective post-purchase email flow that helps you increase customer satisfaction and drive revenue growth!

Consumers seek the best deals on:

Related articles